Diana Escobar Villegas

Led and coached a multicultural team of 10+ recruiters across LATAM, demonstrating leadership and team coordination, raising candidate-to-hire conversion by 15% and offer acceptance by 30% through a standardized salary negotiation model. Implemented a recruitment analytics system to track KPIs, perform performance analysis and reporting, optimize workload distribution, and cut time-to-hire by 20%,

Served as Product Owner and built a SharePoint site for 400+ colleagues in 5+ countries, integrating 15+ Power Automate workflows, reducing manual processes by 70% and achieving 100% adoption. Optimized talent pool management to reduce resource downtime by 20% and implemented individual development plans for all team members, demonstrating attention to detail and quality orientation.

Managed a portfolio of 15+ client accounts, achieving a 95% retention rate through proactive engagement, timely issue resolution, and consistent value delivery. Cultivated strong client partnerships by gathering and acting on feedback, aligning internal teams to exceed expectations.

Completed an intensive cross-functional program covering supply chain, sales, and marketing operations, building strong business acumen and cross-departmental collaboration skills. Directed and motivated a local sales team of 8, through strategic goal setting, performance monitoring, and tailored coaching.

Surpassed sales objectives by extending average contract durations by 70%, strengthening client relationships and driving sustainable revenue growth. Managed the entire sales pipeline within Salesforce CRM, from lead generation to closure, ensuring accurate forecasting and consistent conversion rates.

Led planning and execution of digital marketing campaigns, aligning strategy with client goals and measurable KPIs. Managed communications with 5 clients, translating requirements into clear deliverables and coordinating resources to optimize timelines and quality.

Gathered client requirements and translated them into actionable tasks for a Colombia-based development team, using JIRA and Confluence to ensure accurate project documentation and stakeholder alignment, demonstrating effective communication and cross-functional collaboration. Led quality testing using SQL and issue-tracking tools, resolving defects before final delivery, and achieving a 30% incre

Undertook a course on Generative AI for Beginners, exploring foundational concepts and applications of generative artificial intelligence. Gained insights into emerging AI technologies and their potential uses.

Achieved Certified Scrum Product Owner status, focusing on maximizing product value and managing the product backlog. Developed skills in Agile product development and stakeholder collaboration.

Completed Scrum Foundations, establishing a fundamental understanding of Scrum principles and practices. Learned the basics of Agile project management and team collaboration.

Earned Scrum Master Certification, focusing on facilitating Scrum events and supporting the development team. Gained expertise in coaching and removing impediments for Agile teams.

Obtained certification in SAFe 5 Agilist, demonstrating proficiency in scaled agile frameworks. Learned to apply Lean-Agile principles and practices across an enterprise.

Completed a program focused on project management principles and practices. Gained expertise in leading projects from initiation to completion.

Studied social media and journalism, gaining skills in digital communication and content creation. Developed an understanding of media landscapes and public relations.