Oluwadamilola Adebayo

I’m a highly motivated Customer Service Representative with 6 years of experience supporting customers via phone, email, and in-person interactions. I’m known for resolving complex issues, de-escalating challenging situations, and building strong customer relationships across diverse backgrounds.

My background spans both healthcare and technology, and I quickly learn new products and services. I translate technical information into clear, customer-friendly explanations—so people feel informed, confident, and taken care of.

In my roles with LUGZ Pharmacy and LUGZ Supermarket, I supported customers while driving engagement through social media strategy and content. At LUGZ Pharmacy, I developed social media strategies that led to a 20% increase in brand visibility and engagement.

Currently with Multichoice Nigeria, I create customer-centric content for internal and external communication. I enhance customer engagement through email and chatbot responses, and I consistently resolve customer issues with informative, persuasive solutions—while staying committed to continuous learning.