Onome Oche
@onomeoche
Customer service professional with 9+ years delivering efficient support, data entry, and client satisfaction.
NigeriaWhat I'm looking for
I am a resourceful customer service and support representative with over nine years of hands-on experience across retail, platform operations, and online marketplaces.
I consistently meet and exceed productivity goals by troubleshooting issues quickly, resolving disputes across channels (calls, email, WhatsApp, live chat, social media), and maintaining professionalism to minimize dissatisfaction.
My background includes supervising customer teams, performing data entry and verification, updating and maintaining customer databases, and managing order statuses and deliveries for platform and retail operations.
I seek to contribute strong communication, problem-solving, and CRM skills to a growth-focused organization, adding value through improved customer experience and operational accuracy.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nigerian Bottling Company
Oct 2023 - Jan 2024 (3 months)
Handled daily calls to wholesalers and retailers on the WABI platform, updated order statuses (confirmed, shipped/delivered, canceled), and performed data entry and verification to ensure accurate order and delivery records.
Retail Advisor
Tricom Synergy
Aug 2020 - Jan 2022 (1 year 5 months)
Delivered exceptional in-store customer experience and performed direct sales of EMTS products, managed customer inquiries and complaints, and maintained store standards to drive sales and satisfaction.
Head, Customer Service
Autohub Nigeria
Jan 2019 - Apr 2019 (3 months)
Supervised customer service agents, managed multi-channel customer communications, performed telemarketing and account activations, and maintained product listings and customer records on the company platform.
Customer Service Advisor
Pins Integrated Services
Jul 2018 - Jan 2019 (6 months)
Resolved customer disputes and inquiries across social channels and app store reviews, performed data entry and account activations, and maintained up-to-date customer records in the database.
Handled inbound/outbound calls and CRM workflows, converted leads and DIFM sales, managed lead assignments and follow-ups, and resolved disputes and customer feedback via Zendesk, improving user engagement and satisfaction.
Education
Degrees, certifications, and relevant coursework
Unknown (Data Science with Python)
Certificate, Data Science
2023 - 2023
Completed a certificate course in Data Science with Python.
University of Benin
Bachelor of Science, Statistics with Computer Science
2008 - 2016
Activities and societies: Award for Service - FYB Organizing Committee (2012/2013)
Completed a Bachelor of Science in Statistics with Computer Science, fulfilling degree requirements including a research project on pre-sowing treatment effects on germination.
Unknown (Diploma in Desktop Publishing)
Diploma, Desktop Publishing
2008 - 2008
Completed a Diploma in Desktop Publishing.
University of Benin
Associate of Science, Chemical Engineering
2005 - 2007
Completed an Associate of Science in Chemical Engineering, including a diploma project on production of perfume from lemongrass oil.
Ambassador College
Senior Secondary School Certificate (SSCE), Secondary Education
1999 - 2005
Activities and societies: Assistant Head Girl (2004/2005)
Completed Senior Secondary School Certificate (SSCE) at Ambassador College, serving in student leadership roles such as Assistant Head Girl.
Availability
Location
NigeriaAuthorized to work in
Job categories
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