Open to opportunities

Ebibloukemi Standwell

@ebibloukemistandwell

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Dedicated customer service professional with extensive support experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused professional with extensive experience in providing exceptional service and support. My career has been marked by a commitment to resolving customer inquiries and managing complaints effectively, ensuring high levels of client satisfaction. I thrive in fast-paced environments, adeptly multitasking while maintaining a positive demeanor and professional tone.

Throughout my career, I have successfully designed and implemented customer service protocols that improved client retention and satisfaction rates by 20%. My experience spans various roles, from Customer Service Representative to Customer Service Manager, where I have utilized tools like Salesforce and Freshdesk to streamline interactions and enhance service quality. I am passionate about fostering positive client relationships and continuously seek opportunities for process optimization and improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ALX

Aug 2023 - Nov 2023 (3 months)

Provided exceptional customer service by contacting learners to gather feedback and address concerns. Utilized Salesforce for tracking interactions and Google Sheets for documentation, contributing to process improvements.

Customer Relationship Management Salesforce Google Sheets Problem Solving

Customer Service Manager

Cypress Eye Centre

Feb 2022 - Jul 2023 (1 year 5 months)

Designed and implemented customer service protocols, improving client retention by 20%. Managed operations across branches, supervised staff, and resolved escalated client concerns, enhancing overall satisfaction.

Customer Relationship Management Freshdesk Team Management Process Optimization Conflict Resolution

Customer Service Representative

Cypress Eye Centre

Sep 2021 - Jan 2022 (4 months)

Delivered exceptional service by addressing inquiries and managing complaints. Communicated effectively with HMOs and documented patient details for seamless processing.

Customer Service Communication Problem Solving Email Communication Management

Personal Assistant

Medster Pharmacy

Dec 2020 - Aug 2021 (8 months)

Managed customer inquiries and sales records, prepared communications for the manager, and utilized HubSpot for client interactions, ensuring strong professional relationships.

Customer Service HubSpot Communication Skills Sales Management Relationship Management

Administrative Assistant

Geotess

Jan 2020 - Dec 2020 (11 months)

Handled phone calls and emails, organized filing systems, and managed customer inquiries using Zendesk, contributing to positive customer experiences.

Zendesk Communication Customer Service