Uju Okonkwo

I am a results-driven customer service professional with hands-on experience supporting customers across phone, email, chat, and in-person channels. I consistently meet performance targets, resolve complex inquiries, and use feedback to recommend process improvements that raise satisfaction and efficiency.

I bring strong communication, emotional intelligence, and attention to detail, with practical experience using tools like Slack, HubSpot, LiveChat and Asana. I have supported appointment scheduling, order processing, CRM maintenance, upselling, and cross-team collaboration to resolve customer issues promptly and professionally.