CM
Open to opportunities

Chidiogo Maureen

@chidiogomaureen

Customer Service Representative skilled in problem resolution and client relations.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with a strong background in problem resolution and client relations. My experience spans various roles where I have consistently exceeded performance targets and built lasting relationships with customers. I thrive in fast-paced environments and am committed to delivering exceptional service.

During my tenure at Edozie Pharmacy, I directed over 40 daily customers, ensuring they received the right assistance based on their needs. My ability to maintain a positive attitude helped guide customers through stressful situations, while my problem-solving skills enabled me to exceed call volume goals by 17%. I am passionate about understanding customer needs and providing tailored solutions.

In my recent role as a Cashier Customer Service at Olyvivv Stores, I achieved significant sales performance milestones, including doubling customer purchase rates and optimizing back-end operations. My commitment to continuous improvement is reflected in my certifications in customer service and soft skills, which equip me with the tools to enhance customer experiences further.

Experience

Work history, roles, and key accomplishments

9I
Current

National Youth Service Corps

921hub International

Jan 2024 - Sep 2024 (8 months)

Collaborated with design and development teams to create responsive web pages and improve user interfaces. Gained experience in Agile processes and version control systems.

OS

Cashier Customer Service

Olyvivv Stores

Jan 2023 - Nov 2023 (10 months)

Achieved significant sales targets and optimized operations by understanding customer needs and product inventory. Recognized for exceptional performance and awarded employee of the month.

EP

Customer Service Representative

Edozie Pharmacy

Jan 2021 - Nov 2022 (1 year 10 months)

Managed customer inquiries and directed them to appropriate departments, exceeding call volume goals and maintaining a positive attitude. Assisted customers with checkout and ensured their needs were met during stressful times.

Education

Degrees, certifications, and relevant coursework

University of Nigeria Nsukka logoUN

University of Nigeria Nsukka

Bachelor of Science, Human Physiology

2017 - 2022

Studied Human Physiology, focusing on the functions and mechanisms of the human body, preparing for a career in health-related fields.

IS

Ideal Minds Foundation School

WASSCE

2009 - 2016

Completed WASSCE, gaining foundational knowledge and skills in various subjects, preparing for higher education.

Tech stack

Software and tools used professionally

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Chidiogo Maureen - National Youth Service Corps - 921hub International | Himalayas