Chidiogo Maureen
@chidiogomaureen
Customer Service Representative skilled in problem resolution and client relations.
What I'm looking for
I am a dedicated Customer Service Representative with a strong background in problem resolution and client relations. My experience spans various roles where I have consistently exceeded performance targets and built lasting relationships with customers. I thrive in fast-paced environments and am committed to delivering exceptional service.
During my tenure at Edozie Pharmacy, I directed over 40 daily customers, ensuring they received the right assistance based on their needs. My ability to maintain a positive attitude helped guide customers through stressful situations, while my problem-solving skills enabled me to exceed call volume goals by 17%. I am passionate about understanding customer needs and providing tailored solutions.
In my recent role as a Cashier Customer Service at Olyvivv Stores, I achieved significant sales performance milestones, including doubling customer purchase rates and optimizing back-end operations. My commitment to continuous improvement is reflected in my certifications in customer service and soft skills, which equip me with the tools to enhance customer experiences further.
Experience
Work history, roles, and key accomplishments
National Youth Service Corps
921hub International
Jan 2024 - Sep 2024 (8 months)
Collaborated with design and development teams to create responsive web pages and improve user interfaces. Gained experience in Agile processes and version control systems.
Cashier Customer Service
Olyvivv Stores
Jan 2023 - Nov 2023 (10 months)
Achieved significant sales targets and optimized operations by understanding customer needs and product inventory. Recognized for exceptional performance and awarded employee of the month.
Customer Service Representative
Edozie Pharmacy
Jan 2021 - Nov 2022 (1 year 10 months)
Managed customer inquiries and directed them to appropriate departments, exceeding call volume goals and maintaining a positive attitude. Assisted customers with checkout and ensured their needs were met during stressful times.
Education
Degrees, certifications, and relevant coursework
University of Nigeria Nsukka
Bachelor of Science, Human Physiology
2017 - 2022
Studied Human Physiology, focusing on the functions and mechanisms of the human body, preparing for a career in health-related fields.
Ideal Minds Foundation School
WASSCE
2009 - 2016
Completed WASSCE, gaining foundational knowledge and skills in various subjects, preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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