Michael Alfred
@michaelalfred
Customer Service Representative delivering fast, empathetic support and measurable satisfaction improvements.
NigeriaWhat I'm looking for
I’m a results-driven Customer Service Representative with over five years of experience delivering exceptional support across retail, telecommunications, education, and digital service environments. I handle customer inquiries and complaints through live chat, email, and telephone, using active listening and problem-solving to resolve issues quickly and professionally. I’m also recognized for de-escalating challenging situations and collaborating with cross-functional teams to improve customer satisfaction.
In my recent roles, I’ve coordinated order logistics to support timely deliveries (including an estimated 95% on-time rate) and maintained accurate delivery and inventory records to reduce delivery-related inquiries. At Ebsol Luxury, I maintained an estimated 96% customer satisfaction rate by processing orders, exchanges, refunds, and returns, and I reduced repeat inquiries by approximately 30% through proactive delivery updates and communication. I bring a customer-centric approach that strengthens retention and helps businesses grow through clear, timely, and empathetic service.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Momo Vegetable Oil Company
Nov 2025 - Present (8 months)
Coordinated logistics to ensure timely delivery of customer orders and provide shipment updates to customers. Maintained accurate delivery records and inventory documentation while working with logistics teams to resolve delivery challenges.
Assisted customers with service inquiries and complaints while adhering to MTN customer service standards and service levels. Directed customers to appropriate service channels to reduce waiting time and improve service efficiency.
Customer Support Associate
Ebsol Luxury
Jan 2025 - May 2025 (4 months)
Resolved customer inquiries via phone, email, and live chat to maintain a high customer satisfaction rate. Processed orders and handled exchanges, refunds, and returns while coordinating with logistics to resolve delivery issues.
Customer Support Volunteer
Language Pro Academics
Feb 2024 - Sep 2024 (7 months)
Responded to customer inquiries via live chat with information on services, pricing, revisions, and deadlines. Helped customers place service requests and routed them to the appropriate support teams to improve response efficiency.
Customer Support Officer
HerBeacon Initiative
Mar 2022 - Nov 2022 (8 months)
Resolved customer inquiries across multiple communication channels and maintained stronger client relationships through proactive follow-up. Partnered with internal teams to communicate customer requirements accurately and kept detailed records of customer interactions for issue tracking.
Customer Service Intern
The Discovery Point Company
Feb 2021 - Dec 2021 (10 months)
Managed customer email correspondence and responded to inquiries in a timely manner. Used conflict resolution and de-escalation techniques to address customer concerns and maintained accurate records of customer interactions.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Arts, English and Literature
2019 - 2024
Completed a Bachelor of Arts in English and Literature at the University of Ibadan from 2019 to 2024.
Federal College of Education (Special), Oyo
National Certificate in Education, English and Special Education
2014 - 2017
Completed a National Certificate in Education (NCE) in English and Special Education from 2014 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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