I am seeking a role where I can effectively utilize my skills and contribute to the organization's growth. I am particularly interested in an environment that fosters continuous learning and supports career development.
Looking for a job
Olebogeng Motsanana
@olebogengmotsanana
Data Scientist| Sales, Customer-Focused, South Africa Based
South AfricaWhat I'm looking for
Data Scientist & Customer Success Professional | Data-Driven Growth Specialist
I bridge the gap between advanced data science and customer-facing strategy. With nearly a decade of experience across Sales and Customer Success, combined with a strong technical foundation in Data Science, I specialize in transforming complex datasets into actionable growth strategies, predictive customer insights, and automated workflows.
I don’t just analyze data; I understand the human behavior behind it. Whether I am building predictive churn models using machine learning, querying data with SQL, or designing interactive Power BI dashboards, my goal is always to solve real-world problems that improve user retention, optimize sales pipelines, and drive revenue.
Core Skills
Data Science & Analytics: Predictive Modeling, SQL, Python/R, Power BI, Advanced Excel, Data Visualization.
Customer & Sales Operations: Customer Success Strategy, Churn Reduction, Sales Pipeline Optimization, Customer Lifetime Value (CLV) Analysis.
Business Intelligence: Automated Workflows, Trend Forecasting, Cross-Functional Stakeholder Communication.
Experience
Work history, roles, and key accomplishments
Focused on selling credit products and servicing clients' needs on a daily basis.
Consistently exceeded monthly sales targets by 20%+ and reduced client escalations by 30% while managing 50+ client engagements daily and maintaining zero audit findings over a 7-year tenure.
Delivered customer service and banking operations support, resolving client queries, assisting with transactions and loans, and promoting financial products to meet branch sales targets while ensuring compliance with policies.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Bachelor of Commerce, Economics
Pursuing a Bachelor of Commerce in Economics with expected completion in 2027, focusing on economic theory and quantitative analysis.
CB
Capitec School of Business
Business Analysis Certificate, Business Analysis
Completed a Business Analysis certificate in 2022 covering business process and requirements analysis.
Cornerstone Institute
Bank SETA Qualification – NQF Level 4, Banking
Completed a Bank SETA qualification at NQF Level 4 in 2018 focused on foundational banking knowledge and operational competence.
CB
Capitec School of Business
Certificate, Business Analysis
2022 - 2022
Completed a Business Analysis Certificate focused on core business analysis techniques and practical applications.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
South AfricaAuthorized to work in
Website
ricmowtgroup.blogspot.comSalary expectations
2k-3k USD
Social media
Job categories
Data ScientistSalesCustomer ServiceCustomer Success LeadCustomer OperationsSales LeadSales AgentInside SalesSales RepresentativeBusiness Development RepresentativeCustomer Success ManagerSales Operations AnalystAccount ManagerClient Success ManagerSr. Manager Of Customer SuccessCustomer Success DirectorCustomer Service RepresentativeClient Relationship ManagerSales SpecialistCustomer Success
Skills
SalesCustomer ServiceCommunicationCommunication SkillsCRMConsultative SellingUpsellingCross SellingBusiness DevelopmentRelationship ManagementNeeds AnalysisDispute ResolutionRetention StrategyAdvanced ExcelPivot TablesData ReportingKYCRisk ManagementCustomer Service ExcellenceAnti Money LaunderingPower BIClient Relationship ManagementBanking OperationsTeamworkBusiness AnalysisBusiness Process AnalysisProduct KnowledgeReportingCRM SystemsProblem SolvingCritical ThinkingMicrosoft OfficeCustomer SuccessCompliance
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