Abigail Bonnin

I am a dedicated and results-oriented Customer Success Manager with over 5 years of experience in driving customer satisfaction, retention, and revenue growth. My expertise lies in managing and nurturing a diverse portfolio of client accounts, developing streamlined onboarding processes, and optimizing internal workflows to enhance operational efficiency. I am known for my customer-first approach, exceptional communication, and problem-solving abilities, consistently exceeding client expectations to ensure sustainable business outcomes.

Throughout my career, I have successfully managed over 40 global client accounts in the brand tracker market research industry, delivering personalized strategies that ensured business continuity and long-term growth. I have pioneered the creation and implementation of scalable processes within the Customer Success team, leading to a 25% increase in sales through proactive client engagement and upselling strategies. My ability to collaborate with cross-functional teams has allowed me to contribute to product development and marketing strategies that align with customer needs, ultimately driving ROI for my clients.

I am passionate about mentoring peers and coaching teams to success, having contributed to the development of team OKRs and sharing best practices for client relationship management. My commitment to continuous improvement and customer advocacy has driven significant revenue growth and enhanced customer satisfaction across all my roles.