Silumko Mbetha
@silumkombetha
Customer-focused data analyst and workflow automation specialist driving SaaS optimization and process improvements.
What I'm looking for
I am a detail-oriented, proactive data analyst and technical support professional with over eight years of customer service experience and recent applied data science training.
My background combines stakeholder collaboration, needs analysis, and workflow optimization to deliver measurable improvements in service delivery and client satisfaction.
I use Python, PostgreSQL/SQL, and advanced Microsoft Excel to analyze large datasets, automate repetitive tasks, and create actionable reports that support operational decisions.
I am eager to apply my automation and SaaS expertise (monday.com, Make.com) alongside strong communication and training skills to implement efficient, user-centered solutions.
Experience
Work history, roles, and key accomplishments
Data Analyst
Western Cape Government
Jan 2024 - Jan 2025 (1 year)
Collaborated with stakeholders to identify workflow challenges and delivered data-driven improvements using Python and SQL to analyze large datasets, automate tasks, and prepare analytical reports for service delivery enhancements.
Customer Service Representative
Amazon Development Center
Jan 2018 - Jan 2024 (6 years)
Managed high volumes of customer inquiries from 2018–2024 with timely, effective resolutions and communicated complex information clearly to customers and internal teams, driving process change recommendations that improved service quality.
Education
Degrees, certifications, and relevant coursework
Explore AI Academy
Certificate, Data Science
2024 - 2024
Completed a Data Science program covering practical Python and data analysis techniques during January–December 2024.
Sagewood College
Matric Certificate, Secondary Education
Obtained a Matric Certificate in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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