Open to opportunities

Silumko Mbetha

@silumkombetha

Message

Customer-focused data analyst and workflow automation specialist driving SaaS optimization and process improvements.

South Africa

Message

What I'm looking for

I seek a role where I can apply data analysis and workflow automation to improve service delivery, collaborate with stakeholders, and drive measurable operational efficiency.

I am a detail-oriented, proactive data analyst and technical support professional with over eight years of customer service experience and recent applied data science training.

My background combines stakeholder collaboration, needs analysis, and workflow optimization to deliver measurable improvements in service delivery and client satisfaction.

I use Python, PostgreSQL/SQL, and advanced Microsoft Excel to analyze large datasets, automate repetitive tasks, and create actionable reports that support operational decisions.

I am eager to apply my automation and SaaS expertise (monday.com, Make.com) alongside strong communication and training skills to implement efficient, user-centered solutions.

Experience

Work history, roles, and key accomplishments

Data Analyst

Western Cape Government

Jan 2024 - Jan 2025 (1 year)

Collaborated with stakeholders to identify workflow challenges and delivered data-driven improvements using Python and SQL to analyze large datasets, automate tasks, and prepare analytical reports for service delivery enhancements.

Python SQL Data Analysis Automation)Reporting Stakeholder Management Workflow Optimization Excel

Customer Service Representative

Amazon Development Center

Jan 2018 - Jan 2024 (6 years)

Managed high volumes of customer inquiries from 2018–2024 with timely, effective resolutions and communicated complex information clearly to customers and internal teams, driving process change recommendations that improved service quality.