A dynamic environment to apply and amplify my skills, knowledge, and expertise. An opportunity to drive organizational growth while advancing my career. Open to working in a physical office, even beyond South Africa, and willing to relocate to embrace diverse cultures, broaden my perspective, and meet global expectations, thereby delivering impactful results for my organization.
Noma Mazibuko
@noma_mazibuko
Results-oriented professional focused on success and competitive growth through proactive strategies
South AfricaWhat I'm looking for
I am an accomplished Customer Success Manager based in South Africa. With a wealth of experience in my field. My experience showcases versatility. With a proven track record in driving growth and fostering innovation. I am a self starter who likes to see things to completion. Currently pursuing a BCom in Information and Technology Management and Cybersecurity professional certification, I believe in self development. With a commitment to excellence and a keen eye for detail, I am dedicated to driving success in every endeavor.
Experience
Customer Success Manager
Siqalo Corporate Solutions
Feb 2017 - Present (7 years 3 months)
- Implement vendor-lock in and customer retention strategies to reduce
customer churn in the organisation.
- Meet KPI by growing and maintaining customer satisfaction, up-sale and cross sale by providing additional services, features or upgrades and well as renewal
targets.
- On-boarding new customers, guiding and coaching them to take full advantage
of the services/features that are available.
Internal Sales Consultant
First Distribution
Aug 2006 - Dec 2011 (5 years 4 months)
- Assisted customers with product selection and provided recommendations to
meet their needs.
-Maintained inventory levels and organized products to ensure a visually
appealing display.
-Processed transactions accurately and efficiently using POS system. Using Sage 300
-Collaborated with team members to achieve store sales goals and exceed
customer expectations.
- Led customer service team, resolved escalated issues, and optimized customer
touchpoints.
- Implemented customer feedback program, resulting in a 20% increase in
customer satisfaction.
- Negotiated and closed complex deals with major accounts, exceeding sales
targets.
-Developed strategic plans to expand client base and establish long-term
relationships.
Tech stack
Learn about the tools and technologies that Noma likes to use.
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Noma?
You can contact Noma and thousands of other talented remote workers on Himalayas.
Message NomaFind your dream job
Sign up now and join thousands of other remote workers who receive personalized job alerts, curated job matches, and more for free!