Looking for a job

Noma Mazibuko

@noma_mazibuko

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Results-oriented professional focused on success and competitive growth through proactive strategies

South Africa

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What I'm looking for

A dynamic environment to apply and amplify my skills, knowledge, and expertise. An opportunity to drive organizational growth while advancing my career. Open to working in a physical office, even beyond South Africa, and willing to relocate to embrace diverse cultures, broaden my perspective, and meet global expectations, thereby delivering impactful results for my organization.

I am an accomplished Customer Success Manager based in South Africa. With a wealth of experience in my field. My experience showcases versatility. With a proven track record in driving growth and fostering innovation. I am a self starter who likes to see things to completion. Currently pursuing a BCom in Information and Technology Management and Cybersecurity professional certification, I believe in self development. With a commitment to excellence and a keen eye for detail, I am dedicated to driving success in every endeavor.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Siqalo Corporate Solutions

Feb 2017 - Present (9 years 4 months)

- Implement vendor-lock in and customer retention strategies to reduce
customer churn in the organisation.
- Meet KPI by growing and maintaining customer satisfaction, up-sale and cross sale by providing additional services, features or upgrades and well as renewal
targets.
- On-boarding new customers, guiding and coaching them to take full advantage
of the services/features that are available.

SaaS CRM Customer Care Customer Success Customer Empathy Customer Retention Customer Onboarding Salesforce

Business Dvelopment Consultant

Tailspin Trading

May 2012 - Nov 2016 (4 years 6 months)

- Led customer service team, resolved escalated issues, and optimized customer
touchpoints.
- Implemented customer feedback program, resulting in a 20% increase in
customer satisfaction.
- Negotiated and closed complex deals with major accounts, exceeding sales
targets.
-Developed strategic plans to expand client base and establish long-term
relationships.

Client Strategy Sales Pipeline Sales Pitching Sales Growth Presentation Skills Problem Solving Communication Negotiation Team Collaboration

Internal Sales Consultant

First Distribution

Aug 2006 - Dec 2011 (5 years 4 months)

- Assisted customers with product selection and provided recommendations to
meet their needs.
-Maintained inventory levels and organized products to ensure a visually
appealing display.
-Processed transactions accurately and efficiently using POS system. Using Sage 300
-Collaborated with team members to achieve store sales goals and exceed
customer expectations.