At Capitec Bank, I develop portfolio-performance dashboards and credit-risk monitoring frameworks that help leadership identify emerging risks, customer behaviour trends, and early-warning indicators. I analyse customer, credit, product, and account data to support segmentation, growth opportunities, and retention decisions.
Previously at Cell C, I automated SQL pipelines and implemented reconciliation frameworks, improving reporting turnaround and data accuracy by 40%. At Telkom, I built churn-prediction and portfolio-risk models to identify at-risk customer segments and support proactive retention strategies.
