Open to opportunities

Lerato Nyandeni

@leratonyandeni

Message

Customer service and sales specialist focused on retention, revenue growth, and client satisfaction.

South Africa

Message

What I'm looking for

I seek client-focused roles where I can use retention strategies, CRM expertise, and data analysis to grow revenue and strengthen customer loyalty.

I am a customer service and sales professional with progressive experience across banking, insurance, and telecom retention roles, focused on driving retention and revenue through strong client relationships.

At Scoutnet I develop and implement targeted retention strategies, analyze customer behaviour, negotiate renewals, and present reports that inform sales decisions and improve retention outcomes.

Previously I worked as a Sales Executive and Customer Service Agent at First National Bank, where I identified prospects, upsold products, resolved customer issues, and served as second-in-charge for three years.

I combine CRM expertise (Zoho, Salesforce, HubSpot, Zendesk) with strong communication, data analysis, and virtual assistant skills to deliver customer-centric solutions that boost loyalty and business performance.

Experience

Work history, roles, and key accomplishments

Current

Retentions Specialist

Current

Scoutnet

Jul 2024 - Present (1 year 7 months)

Developed and executed targeted retention strategies by analyzing customer behaviour and negotiating contract renewals, increasing revenue and customer satisfaction; presented retention reports to sales teams to implement solutions.

Customer Retention Negotiation Data Analysis Reporting Customer Relationship Management Presentation

Sales Executive

First National Bank

Oct 2018 - Dec 2023 (5 years 2 months)

Drove sales and upsell/cross-sell initiatives across channels, handled customer queries and complaints to resolution, and served as second-in-charge for three years to support team performance and meet revenue targets.

Sales Customer Service Upselling Complaint Resolution Product Knowledge Relationship Building

Sales Advisor

Liberty Corporate

Jan 2016 - Sep 2018 (2 years 8 months)

Advised clients on life and health insurance solutions by analysing financial needs, recommending appropriate policies, and maintaining strong ongoing client relationships to ensure satisfaction and coverage suitability.

Relationship Management Sales Customer Support & Compliance Communication