Natasha Gugu Nkasa

I am a dedicated Customer Success Consultant with experience in business administration and contact-centre operations from 2017 to 2023, focused on delivering exceptional customer satisfaction and improving day-to-day processes that yielded measurable operational improvements. I led onboarding presentations, managed contracts, resolved issues, prepared proposals, and used data to enhance customer experience.

I bring a self-driven, disciplined work ethic, strong communication and fair computer literacy, and the ability to collaborate across training, sales, marketing and product teams to create practical customer tools and new opportunities. I am versatile, work well under pressure, and am committed to continuous growth and contributing meaningful value to the organization.