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Ola Bayoji

@olabayoji

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Dynamic and innovative business leader with a decade of abundant and diverse experience.

United Kingdom

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I have worked with/in a few startups as well as large corporations, demonstrating processes that have helped in proposal, launch, implementation and the continuous logistics of the product(s) and/or service(s). This meant that I have had pure and wide exposure to different segments of business from sales to strategy, marketing, operations and product. Some of my best exposure are as follows:

Successful and collaborative work with internal stakeholders to build and scale partnership strategies, onboarding and operational processes, customer success function, product development, training and business development best practices.
Worked closely with product, technology and engineering teams to ensure infrastructure and associated tools and processes are compatible with projects at hand.
Extensive comprehension in the use of product design (UI/UX), productivity, data, analytics and CRM tools.
Validated, designed and took a few personal projects to market - Gyre App, AVA Collective Co, A2A3 Collection and some others.
Avid Cryptocurrency and Blockchain enthusiast, helping NFT and Memecoin projects build process and engagement communities.

As an individual with an entrepreneurial and innovative nature, it would be a great opportunity to bring forth my commercial competencies, product expertise, business knowledge and practices which will prove to be a significant contribution to any organisation’s continued success and growth.

Experience

Current

CX Transformation Consultant

Current

Foodhub Ltd

Jan 2024 - Present (5 months)

• Leading global CX transformation initiatives, working cross-functionally to develop strategies and implement solutions that boosts customer satisfaction and loyalty.
• Advising senior management on CX trends and technologies, contributing to the development of long-term CX strategy.
• Implemented comprehensive CX frameworks incorporating feedback mechanisms, journey mapping, and KPI tracking.

Project Management Communication Skills Communication Customer Service Product Management Problem Solving CRM Account Management Customer Success Leadership Marketing Customer Support Analytics Stakeholder Management Data Analytics Risk Management Agile Relationship Building Collaboration Compliance Remote Team Strategic Planning Analytical Skills Customer Care Customer Journey Customer Focused Customer Empathy Customer Feedback Customer Insights Customer Advocacy Customer Research Customer Training Customer Retention Customer Marketing Customer Education Customer Solutions Customer Lifecycle Customer Community Customer Engagement Customer Experience Customer Onboarding Customer Management Customer Operations Customer Centricity Customer Satisfaction Customer Segmentation SAAS Customer Support Customer User Reviews Customer Communications Customer Facing Support Customer Success Manager Know Your Customer (KYC)Customer Journey Mapping Customer Success Metrics Customer Relationship Management (CRM)Customer Experience Tools Customer Centric Approach Customer Support Tools Customer Experience Management Customer Engagement Operations Customer Operations Management Partnerships Partner Support Partner Management Partner Enablement Partner Operations Partnership Strategy Partnerships Strategy Partner Relationship Management Operations CX Operations CX CX Metrics CXO Engagement B2B Experience User Experience User Experience Design Customer Experience Strategy Training Staff Training Product Training Training Delivery Training Development B2C Marketing B2B Marketing GTM marketing SaaS Marketing

Current

Partner Solutions Lead

Current

Meta (Facebook)

Nov 2022 - Present (1 year 7 months)

Leading and working with the Strategy and Partnership teams to navigate and drive complex operational and compliance activities for gaming partners on the Facebook platform.

Working closely with the Product and DevOps teams to facilitate product adoption, engagement, growth and feedback.

Head of Global Operations & Customer Success

FETCHPay

Nov 2021 - Nov 2022 (1 year)

Trailblazed the design, build and maintenance of onboarding and support processes for vendors to have a smooth transition from sales cycle into customer success and day-to-day operations. I’ve achieved this using platforms likes Salesforce, HubSpot, Asana and others whilst processing respective data and metrics to curate executive-level reports.

Operations Strategy Implementation Management Data Customer Success Relationship Management

Strategy & Partnerships Manager, Product Innovation

Collinson Group

Jul 2019 - Sep 2021 (2 years 2 months)

Managed 20+ high-tier portfolio of contracts and partners generating over £10m in revenue per annum.

Led the entire life-cycle of 3 pilot services within the travel space; Priority Lane, Exclusive Members Club and Meet & Greet.

Partnership Operations Manager

Yoyo Wallet

Dec 2017 - Jun 2019 (1 year 6 months)

Successful collaborative work with internal stakeholders to build and scale the product and business strategies to lead the business to further funding (£30m - Series C) and expansion opportunities.

Introduced a variety of products/services and aligned business models e.g. SaaS, B2B2C, Subscriptions etc that led to 120% increase in the ARR
(from £1.6m to £3.5m) in the first 2 years.

Customer Success Manager

Yoyo Wallet

May 2016 - Dec 2017 (1 year 7 months)

Facilitated the ‘Geometric Shaped Partner Network’ which essentially created opportunities to have channel partnerships and vertical expansions for the business and its product categories.

Business Development Specialist

Hunter Boot Ltd

Sep 2014 - Mar 2016 (1 year 6 months)

Responsible for 8% of the division’s overall Revenue growth (£12m); Accelerated an impressive 13% achievement within the first 8 months of the fiscal year through proficient use of negotiation strategies to concur terms of agreements and specifications with buyers and managing overall sales closures.