Orala Johnson
@oralajohnson
Customer Success professional with a proven track record of driving growth
United KingdomWhat I'm looking for
As a seasoned Customer Success professional, I have a proven track record of driving growth and reducing churn through data-driven insights and a customer-centric approach. With a strong background in B2B SaaS and B2C industries, I excel in crafting value-based strategies that cultivate long-term customer health.
Throughout my career, I have successfully managed portfolios of high-value accounts, reengaged at-risk customers, and consistently exceeded targets. My expertise lies in leveraging data analysis to inform business strategy, driving process improvements, and leading cross-functional teams to achieve business milestones.
I am passionate about staying at the forefront of industry trends and best practices, ensuring that my customers receive exceptional service and support. With a strong academic foundation in Biological Sciences and a proven track record of driving results, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
STEP SIZE
Sep 2022 - Aug 2023 (11 months)
Managed the post-purchase customer lifecycle for a portfolio of 25 accounts, with a collective ARR of $140,000. Strategically reengaged an at-risk enterprise customer, resulting in their renewal at 2.5x the original deal size.
Founder
MARJO MUSIC
Jul 2020 - Jul 2022 (2 years)
Secured a pivotal government grant, enabling the hiring of 10 team members. Managed all business operations, refined processes for optimal resource utilisation, and directed growth marketing campaigns.
Head of Customer Success
FUNNELFOX
Jun 2019 - Jul 2020 (1 year 1 month)
Managed 80 accounts with a collective ARR of $75,000. Owned the post-sale customer lifecycle from onboarding to renewal, and managed part of the pre-sale journey.
Customer Success Manager
FUNNELFOX
Jun 2018 - Jun 2019 (1 year)
Increased Logo Retention from 68% to 93% and Net Revenue Retention from 102% to 118%. Designed and spearheaded a multi-team project that decreased Time To First Value by 85%.
Customer Success Specialist
Gympass
Jul 2017 - Aug 2018 (1 year 1 month)
Oversaw customer support via phone, email, and live chat for a user base of 50,000. Introduced team workflows and initiatives to effectively manage a growing ticket count.
Education
Degrees, certifications, and relevant coursework
Orala hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Interested in hiring Orala?
You can contact Orala and 90k+ other talented remote workers on Himalayas.
Message OralaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
