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People-focused design leader driving product strategy and measurable business impact.
Experience
Design Director
USAA
May 2022 - Present (3 years 6 months)
Lead Designer
USAA
Jan 2018 - May 2022 (4 years 4 months)
Principal Designer
Quisitive
Aug 2015 - Jan 2018 (2 years 5 months)
UX Designer
Rexel
Oct 2014 - Aug 2015 (10 months)
UX Designer
AT&T – The Foundry
Apr 2014 - Oct 2014 (6 months)
E-commerce director driving data-led growth, UX, and omnichannel retail expansion.
Experience
E-Commerce Director
CALPAK
Jun 2023 - Present (2 years 5 months)
E-Commerce Manager
CALPAK
Feb 2022 - Jun 2023 (1 year 4 months)
E-Commerce Senior Coordinator
Results-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
125k-170k USD
Experienced UX designer and AI consultant driving product clarity and conversion-focused design.
Experience
Principal Consultant
AI Works, LLC
Jan 2024 - Present (1 year 10 months)
Senior UX Director
Innovative designer with 10 years of experience in UX design.
Experience
UX Design Lead
Nationwide
May 2025 - Present (6 months)
Senior Experience Designer
Verizon
Jun 2023 - Present (2 years 5 months)
Senior UX Designer
SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
CX Transformation Leader with 20+ years of experience in service excellence.
Experience
Chief Customer Experience Officer
Total CX (Beyon Group)
Jan 2024 - Apr 2025 (1 year 3 months)
Senior Advisor, Customer Experience Innovation
Alvarez & Marsal
Jan 2019 - Jan 2024 (5 years)
EVP Customer Experience
D360 Bank
Customer experience specialist driving digital CX, service quality, and product adoption.
Experience
CX Lead
Lello Condominios
May 2023 - Present (2 years 6 months)
Travel Consultant
Lusanova Turismo
Jun 2019 - Jan 2022 (2 years 7 months)
Travel Consultant
AgaxTur
Dec 2015 - Mar 2019 (3 years 3 months)
Customer Experience and Project Management leader driving CX transformation.
Experience
Head of Customer Experience
Kera Health
Mar 2024 - Mar 2025 (1 year)
Operational Head of Customer Experience
Yassir Senegal
Jan 2023 - Feb 2024 (1 year 1 month)
Customer Experience Senior Manager
Expresso Senegal
Visionary Customer Experience and Digital Transformation Leader.
Experience
Independent GenAI Strategist
Self-Employed
May 2024 - Present (1 year 6 months)
Technical Architect, SAP CX/CRM
Sapours Technologies
Oct 2020 - Apr 2024 (3 years 6 months)
Technology Specialist – SAP CRM / CX
Head of Customer Experience | 7+ years Global CX Leader | Strategy & Customer Journey Expert | Data-Driven Insights & Voice of Customer
Experience
Head of Customer Experience
Kiwi.com
Mar 2021 - Jul 2025 (4 years 4 months)
Customer Experience Manager
Kingfisher Plc
Mar 2018 - Feb 2021 (2 years 11 months)
Results-driven Customer Experience Leader with 15+ years of expertise.
Experience
Head - Customer Experience
Clickpost
Sep 2024 - Present (1 year 2 months)
Head - Customer Experience
Ninjacart
Dec 2021 - Present (3 years 11 months)
Head - Customer Experience
Award-winning Customer Experience Strategist and Sitecore MVP.
Experience
Senior Customer Experience Strategist
Konabos
Sep 2022 - Present (3 years 2 months)
Head of Customer Experience
NOW Money
Sep 2021 - Sep 2022 (1 year)
Head of Communications and Customer Engagement
NOW Money
Sep 2019 - Sep 2021 (1 year 11 months)
Data-driven customer experience and project leader with proven impact in fintech product launches.
Experience
CX - Customer Analytics III
Nubank
Apr 2023 - Present (2 years 7 months)
CX - Customer Analytics II
Nubank
Apr 2022 - Apr 2023 (1 year)
CX - Customer Analytics I
Energetic MBA professional specializing in Customer Experience and Project Management.
Experience
Senior Consultant
ALA Consulting Group
Aug 2023 - Present (2 years 3 months)
Consultant
ALA Consulting Group
Feb 2022 - Present (3 years 9 months)
Associate Consultant
Business operations and CX analytics specialist driving measurable growth with data and automation.
Experience
Performance Specialist (CX Analytics)
Caju Benefícios
Mar 2024 - Present (1 year 8 months)
Business Operations (Analytics) Specialist
Caju Benefícios
Sep 2022 - Mar 2024 (1 year 6 months)
Customer Experience Coordinator
Customer experience leader driving retention, NPS growth and revenue through data-driven CX strategies.
Experience
Customer Experience Lead
Container Design Africa Limited
Apr 2019 - Present (6 years 7 months)
Sales Representative
Container & Civil Works Kenya Limited
Nov 2018 - Mar 2019 (4 months)
Bilingual customer experience and operations specialist driving CX improvements and revenue in SaaS and hospitality.
Experience
Customer Experience Agent
A.P. Moller Maersk
Jan 2014 - Jan 2024 (10 years)
Front Desk Manager
Hotel Galeria Manging
Jan 2011 - Jan 2014 (3 years)
Front Desk Clerk
Grand Hotel Guayaquil
Jan 2003 - Jan 2011 (8 years)
Transformational Customer Experience Executive with a focus on operational leadership.
Experience
Director of Operational Excellence
Williams-Sonoma, Inc
Jan 2022 - Present (3 years 10 months)
Head of Customer Operations
Pollen
Jan 2022 - Present (3 years 10 months)
I study Data Science and am a huge enthusiast of space technology, digital marketing and IA.
Experience
Junior Planning and Performance Analyst
panvel group
Aug 2022 - Present (3 years 3 months)
CALPAK
Jan 2021 - Feb 2022 (1 year 1 month)
E-Commerce Coordinator
CALPAK
Jan 2020 - Jan 2021 (1 year)
Global Digital Business Advisor
Royal Dutch Shell
Jun 2017 - Jun 2018 (1 year)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Tata Consultancy Services
Jan 2014 - Jan 2025 (11 years)
Senior UX Designer
Allovus Design, Inc.
Jan 2010 - Dec 2011 (1 year 11 months)
UX Director / Group Manager
Microsoft Corporation
Jan 1996 - Dec 2009 (13 years 11 months)
Lokion
Mar 2022 - Present (3 years 8 months)
UX Designer & Researcher
Rotary
Oct 2019 - Present (6 years 1 month)
Product Designer
Sertifi
Feb 2019 - Present (6 years 9 months)
Nov 2020 - May 2022 (1 year 6 months)
VP Global Consumer Service
Edrington (The Macallan)
Jan 2018 - May 2019 (1 year 4 months)
Global Customer Service Strategy Leader
International Airlines Group (IAG)
Mar 2014 - Oct 2018 (4 years 7 months)
Travel Consultant
Nório Viagens
Jun 2012 - Jun 2015 (3 years)
Travel Consultant
Kontik
Nov 2010 - Apr 2012 (1 year 5 months)
Mar 2021 - Nov 2022 (1 year 8 months)
Call Center & Customer Journey Manager
Expresso Senegal
Mar 2019 - Mar 2021 (2 years)
Customer Journey Supervisor
Expresso Senegal
Apr 2016 - Mar 2019 (2 years 11 months)
Tech Mahindra
Nov 2008 - Oct 2020 (11 years 11 months)
Team Leader – CRM & SAP Practice
Tata Technologies
Jan 2005 - Dec 2008 (3 years 11 months)
Junior Programmer
Third Eye Systems Pvt Ltd
May 2003 - Mar 2005 (1 year 10 months)
International Business Graduate
Kingfisher Plc
Sep 2016 - Mar 2018 (1 year 6 months)
Novopay
Sep 2020 - Present (5 years 2 months)
Senior Manager - Customer Excellence
Wibmo, PayU Inc
Mar 2016 - Present (9 years 8 months)
Team Manager - Operations
Serco Global Services
Oct 2014 - Present (11 years 1 month)
CRM Officer
Birmingham City University
Jun 2018 - Mar 2019 (9 months)
Student Researcher
Birmingham City University
Feb 2018 - Jun 2018 (4 months)
Nubank
Jun 2021 - Apr 2022 (10 months)
Infosys Ltd
Sep 2021 - Present (4 years 2 months)
Senior Analyst
Ugam Solutions, A Merkle Company
May 2019 - Present (6 years 6 months)
Caju Benefícios
Mar 2020 - Sep 2022 (2 years 6 months)
Customer Experience Analyst
Nubank
Jul 2018 - Mar 2020 (1 year 8 months)
Senior Relationship Officer
Equity Bank
Jan 2014 - Nov 2018 (4 years 10 months)
Relationship Officer
Equity Bank
Nov 2011 - Dec 2013 (2 years 1 month)
Deputy Presiding Officer
Independent Electoral Commission
Aug 2010 - Sep 2010 (1 month)
Associate Vice President, Customer Operations
Credit One Bank
Jan 2018 - Present (7 years 10 months)
Senior Manager, Customer Experience
24-7 INTOUCH
Jan 2016 - Present (9 years 10 months)
Operations Manager
T-Mobile
Jan 2005 - Present (20 years 10 months)