Okwise Glory
@okwiseglory
Reliable relationship officer with expertise in customer service and sales.
What I'm looking for
I am a dedicated Customer Relationship Officer with over four years of experience in the banking sector, currently working at Access Bank PLC. My role involves managing and building strong business relationships with customers, addressing their inquiries and complaints, and providing them with essential banking information. I have successfully generated marketing strategies that have significantly contributed to customer acquisition and sales growth.
Throughout my career, I have demonstrated a strong ability to analyze financial data and provide valuable insights to enhance customer satisfaction. My leadership experience as Head of Operations has equipped me with the skills to coach teams, manage performance, and ensure compliance with banking regulations. I take pride in my ability to foster collaboration across departments to resolve complex customer issues and deliver seamless service.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
Access Bank PLC
Sep 2024 - Present (9 months)
As a Customer Relationship Officer, I manage and build business relationships with customers, addressing inquiries and complaints effectively. I generate marketing strategies for customer acquisition and conduct financial analysis for business clients. My role includes educating customers on digital banking solutions and ensuring compliance with banking regulations.
Head of Operations
Access Bank PLC
Jan 2019 - Sep 2024 (5 years 8 months)
In my role as Head of Operations, I provided strategic direction to teams, ensuring effective monitoring of customer transactions and managing operational risks. I coached team managers, promoted cross-skilling, and led transformation programs to meet business requirements.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science, Computer Science
2012 - 2015
Grade: 2:1, Second Class Honors, Upper Division
Completed a Bachelor of Science in Computer Science with a focus on software development, data structures, and algorithms, achieving a Second Class Honors, Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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