Okwise GloryOG
Open to opportunities

Okwise Glory

@okwiseglory

Reliable relationship officer with expertise in customer service and sales.

Nigeria

What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise and leadership skills in a dynamic environment focused on growth and innovation.

I am a dedicated Customer Relationship Officer with over four years of experience in the banking sector, currently working at Access Bank PLC. My role involves managing and building strong business relationships with customers, addressing their inquiries and complaints, and providing them with essential banking information. I have successfully generated marketing strategies that have significantly contributed to customer acquisition and sales growth.

Throughout my career, I have demonstrated a strong ability to analyze financial data and provide valuable insights to enhance customer satisfaction. My leadership experience as Head of Operations has equipped me with the skills to coach teams, manage performance, and ensure compliance with banking regulations. I take pride in my ability to foster collaboration across departments to resolve complex customer issues and deliver seamless service.

Experience

Work history, roles, and key accomplishments

AP
Current

Customer Relationship Officer

Access Bank PLC

Sep 2024 - Present (9 months)

As a Customer Relationship Officer, I manage and build business relationships with customers, addressing inquiries and complaints effectively. I generate marketing strategies for customer acquisition and conduct financial analysis for business clients. My role includes educating customers on digital banking solutions and ensuring compliance with banking regulations.

Education

Degrees, certifications, and relevant coursework

DU

Delta State University

Bachelor of Science, Computer Science

2012 - 2015

Grade: 2:1, Second Class Honors, Upper Division

Completed a Bachelor of Science in Computer Science with a focus on software development, data structures, and algorithms, achieving a Second Class Honors, Upper Division.

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Okwise Glory - Customer Relationship Officer - Access Bank PLC | Himalayas