Kehinde Ayo-Komolafe

I’m a customer support and banking relationship professional with 7+ years’ experience serving retail and corporate clients across in-person, phone, and digital channels. I’m known for resolving client inquiries on first contact, improving retention, and turning complex issues into seamless customer experiences.

As a Relationship Officer at Access Bank, I manage a portfolio of 200+ retail and emerging-affluent clients while maintaining a 98% client retention rate through proactive engagement and tailored financial advice. I’ve increased product adoption by 30% year-over-year by identifying needs early, recommending the right solutions, and ensuring KYC, CDD, and AML compliance with zero compliance violations.

Earlier, as a Customer Care Officer at Access Bank, I supported 100+ clients daily across phone, email, and in-person channels, achieving a 95% first-contact resolution rate. I reduced transaction error rates by 15% through stronger audit support and accurate documentation, while tracking service metrics, submitting weekly performance reports, and mentoring new staff to improve consistency and ramp-up time.

Before that, at Guaranty Trust Bank, I handled 120+ client calls and emails daily and resolved 92% of inquiries without escalation. I helped customers adopt digital banking (25%) and improved cross-selling outcomes (18%), maintaining 99% data accuracy and monitoring suspicious activity to support regulatory adherence—values I continue to bring to every engagement and team collaboration.