At Access Bank Plc., I managed and supported a customer base of over 10,000 account holders. I acquired over ₦100 million in deposits and opened an average of 100 new transactional accounts monthly through customer engagement and cross-selling.
I also supported digital banking adoption, loan disbursements and recovery. Through case reviews and follow-ups with the compliance team, I recovered more than ₦200 million in compromised funds, and personally managed service grievances to retain a premier ₦2 billion corporate account.
At Diamond Bank Plc., I handled customer enquiries, complaints and service requests, and supported account opening and maintenance. I currently manage customer orders and sales records at Egg Sales & Distribution, while tracking stock and sales margins.
