JOSHUA SEGUN

JS

Open to opportunities

JOSHUA SEGUN

@joshuasegun

Client-focused Relationship Manager with 4+ years driving retention, portfolio growth, and tailored financial solutions.

What I'm looking for

I’m looking for remote, client-facing work where I can own relationship management, apply CRM discipline, and communicate clearly to improve customer outcomes—building retention, growth, and satisfaction in a fast-paced environment.

I’m a client-focused Relationship Management professional with 4+ years of experience building and retaining high-value relationships in fast-paced financial services environments. I turn client goals into tailored solutions while keeping satisfaction consistently high.

As a Relationship Manager / Team Lead at Ecobank Nigeria, I managed client relationships and retention strategy across 16 branches in Oyo and Ogun states. I grew client portfolio value by the equivalent of $65,000+ (₦100M+) through proactive relationship deepening and strategic client acquisition.

I served as the primary point of contact for high-value clients, translating business objectives into practical, customer-ready financial solutions. I also consistently exceeded individual and team growth targets, recognized as Best Relationship Manager in a quarterly performance review.

Now I’m pursuing remote, client-facing opportunities where relationship management, CRM discipline, and clear communication drive customer outcomes. I continue strengthening my client success and CRM capabilities through independent study and certification.

Experience

Work history, roles, and key accomplishments

EN

Relationship Manager / Team Lead

Ecobank Nigeria

Managed client relationships and retention strategy across 16 branches in Oyo and Ogun states, indirectly coordinating performance with ~100 staff. Grew client portfolio value by the equivalent of $65,000+ (₦100M+) through proactive relationship deepening and strategic client acquisition, and was recognized as Best Relationship Manager in a quarterly review.

Relationship Management Client Retention Portfolio Management Client Acquisition Team Leadership Customer Satisfaction Stakeholder Management

EP

Front Desk Teller & Relief Officer

Ecobank Nigeria & Access Bank Plc

Handled accurate, compliant frontline transaction processing and cash management, supporting secure multi-branch cash operations. Provided coverage as a relief officer across branches to ensure continuity of banking operations.

Banking Operations Cash Management Cash Operations Compliance

EN

Customer Service Officer

Ecobank Nigeria

Resolved client complaints and service issues while maintaining high customer satisfaction and first-contact resolution standards. Owned end-to-end account servicing, onboarding, and maintenance for a high-volume client base, and identified cross-sell opportunities by understanding client needs.

Customer Service Complaint Resolution First Contact Resolutions Account Servicing Client Onboarding Cross Selling Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

NU

Nexford University

Bachelor of Business Administration, Business Analytics

2026 - 2028

Incoming Bachelor of Business Administration program in Business Analytics, expected completion in 2028.

FI

Federal School of Statistics, Ibadan

National Diploma (ND), Business Administration & Management

2014 - 2016

Completed a National Diploma focused on Business Administration & Management from 2014 to 2016.

Tech stack

Software and tools used professionally

Gmail

Google Workspace

Microsoft Excel

SQL

Remote

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