Maureen Odunukwe

I’m a customer relationship professional with over seven years of experience resolving customer complaints and promoting conflict resolution, with a strong focus on client services, account management, and relationship-building. In retail banking, I manage and grow business relationships with customers, addressing inquiries, concerns, and complaints promptly across email, phone calls, and live chat.

I generate marketing strategies for customer acquisition and sales, perform financial analysis of business customers’ books and bank statements, and use regular performance reporting with active performance scorecards. I also collaborate with other departments to resolve complex customer issues and ensure seamless service delivery, while conducting follow-ups to gather feedback and assess evolving needs.

I’m equally proactive in driving revenue through upsell and cross-sell opportunities and educating customers on digital banking solutions to encourage adoption of online services. I stay current on banking regulations and policies to ensure compliance and accurate information dissemination, and I support end-to-end account activities such as opening/closing accounts and handling banking transactions. Earlier, as an Office Manager / Customer Service Representative, I strengthened my foundation in office administration, logistics coordination, petty cash management, and conflict resolution—skills I still apply to keep service smooth, organized, and customer-focused.