JAJames Alagba
@jamesalagba
Customer-focused banking professional skilled in client relations, operations, and compliance.
NigeriaWhat I'm looking for
I am a customer-focused banking professional with hands-on experience in branch operations, teller and vault custody, ATM reconciliation, remittances, and relationship management. I consistently deliver exceptional service, resolve complaints, generate sales leads, and maintain accurate customer records while ensuring KYC/AML compliance.
I bring strong communication, data entry, CRM and Microsoft Office skills, and formal training in risk management, corporate credit, and customer experience. I am motivated to expand my banking career, take on new responsibilities, and drive operational excellence and client satisfaction.
Experience
Work history, roles, and key accomplishments
APAssistant Branch Service Manager
Access Bank Plc
Jan 2022 - Present (3 years 9 months)
Supervise branch customer service, vault operations and teller activities, ensuring daily operations and GL reconciliation remain within approved limits while managing ATM reconciliations and monthly reporting. Serve as primary client contact for relationship management, KYC/AML compliance, remittance/foreign operations and fee/charge verification to improve service accuracy and regulatory adheren
APCustomer Service Representative
Access Bank Plc
Jan 2016 - Jan 2022 (6 years)
Handled high volumes of inbound calls, generated sales leads, met and exceeded call and sales targets, resolved customer complaints and maintained accurate customer records to improve satisfaction and retention. Used bank tools to provide accurate information and follow-up on resolutions.
Education
Degrees, certifications, and relevant coursework
Edexcel University
Bachelor of Science, Unknown
Grade: Second Class Upper Division
Bachelor of Science (Second Class Upper Division) awarded in 2020 from Edexcel University, Republic of Benin.
AUAdekunle Ajasin University
Diploma, Political Science and Public Administration
Completed a Diploma in Political Science and Public Administration with completion noted in 2010.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring James?
You can contact James and 90k+ other talented remote workers on Himalayas.
Message JamesFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
