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Ogungbeje Emmanuel

@ogungbejeemmanuel

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I grow banking client portfolios through tailored financial solutions, sales, and service.

Nigeria

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What I'm looking for

I'm looking to apply my client relationship management, banking operations, sales, and customer service experience to grow client portfolios, deliver tailored financial solutions, and improve service delivery.

At Access Bank PLC, I build and maintain client relationships across retail, SME, and corporate segments, offering tailored financial solutions and cross-selling savings accounts, loans, investment packages, and digital banking services.

I've exceeded 700% of the total deposit budget for the 2024 financial year and achieved an A* grade with an overall score of 88%. I also supported a 10% improvement in operational efficiency through cross-functional collaboration.

Previously, I oversaw daily banking operations, including account opening, funds transfers, cash handling, reconciliations, KYC/AML compliance, and customer service. I also trained new staff on standard operating procedures and banking software usage.

My background includes outbound sales, CRM record management, lead conversion, administrative support, and coordinating reporting for water supply and sanitation initiatives. I bring practical customer relationship management, financial products knowledge, and a focus on resolving customer needs.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer

Current

Access Bank PLC

Jan 2023 - Present (3 years 8 months)

Built and maintained strong client relationships by offering tailored financial solutions across retail, SME, and corporate segments. Achieved over 700% of total deposit budget for 2024 financial year and attained an 88% overall score.

Customer Relationship Management Sales Financial Products Credit Analysis Digital Banking Cross Functional Collaboration Market Intelligence

Bank Operations Officer

Access Bank PLC

Jul 2021 - Mar 2023 (1 year 8 months)

Oversaw daily banking operations including account opening, funds transfer, and cash handling in compliance with CBN and bank policies. Managed customer inquiries and complaints to maintain high service standards.

Banking Operations Customer Service Compliance KYC AML Cash Management Reconciliations Training

Outbound Call Center Agent

Outsource Global Technologies Limited

Jan 2021 - Jun 2021 (5 months)

Made outbound calls to promote products and services, generated leads, and converted prospects. Maintained accurate records of customer interactions using CRM software and met daily and monthly call targets.

Outbound Sales Lead Generation CRM Communication Skills Customer Service

Administrative Support Officer

Nasarawa Urban and Rural Water Supply and Sanitation Agency

Nov 2019 - Oct 2020 (11 months)

Provided high-level administrative support to the General Manager, managed official correspondence, and coordinated with stakeholders on project updates. Drafted reports and maintained confidential files.

Administrative Support Correspondence Management Scheduling Report Writing Stakeholder Coordination