MKTECH SOLUTIONS

Wrote and maintained user manuals, installation guides, and API documentation while facilitating scrum meetings and documenting sprint and product backlogs to improve release clarity and team alignment.

Authored Azure DevOps cloud transition documentation and WIKI content, documented AngularJS login/authentication modules and RESTful API integrations, and ensured Scrum team adherence to Agile principles.

Led ServiceNow ITSM implementation documentation to optimize incident, problem, and change management processes and authored materials for NLU/ChatGPT integrations.

Produced Confluence/Jira production documentation and Figma-based UI/UX materials, and created CIAM support and production support docs that reduced support requests.

Produced SDLC documentation across multiple client projects, authored API, DB, SSRS and microservices documentation, and documented Azure deployments and ServiceNow customizations.

Captured client meetings to develop security and API documentation, authored microservices and XML API docs, and executed NIST RMF-aligned risk assessments to improve security posture.

Established security documentation processes, led NIST RMF-aligned risk assessments, redesigned documentation lifecycle, and created WIKI and FAQ content to improve knowledge sharing.

Documented custom ASP.NET/C# web applications, authored VMware installation and server configuration guides, and produced test documentation for NUnit/xUnit workflows.

Documented .NET applications and developer tools on SharePoint, created swim lane and process flow diagrams, and authored automation scripts and technical guides.

Managed JIRA administration and authored API/XML and microservices documentation, including network protocol flow diagrams to improve engineering handoffs.

Documented custom printer applications using ASP.NET/C#, authored developer guides, and supported Agile scrum processes with sprint and release documentation.

Documented pricing model redesigns for small business, home, and auto; created swim lane diagrams, RACI charts, and supporting technical materials for stakeholders.

Authored cloud consultation and integration documentation for Microsoft Azure projects and created OAuth2.0 login and deployment guides for open-source identity integrations.

Developed end-user manuals, instruction books, and training materials for the ITS Radiology Division to support personnel at all levels and improve operational documentation.

Managed network administration and documented infrastructure and operational procedures to support company systems and IT staff.

Developed, wrote, and edited end-user manuals and training courses for management and operational personnel, improving training quality and documentation clarity.

M. Phil and Ph.D. research student at Middlesex University, London, from Apr 2003 to May 2005.

Completed Bachelor of Science in Computer Science at Independent University, Bangladesh from Sep 1993 to May 1997.