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@mktechsolutions
Experienced technical writer specializing in software documentation and compliance.
I am a Senior Technical Writer with 11+ years of professional technical writing experience, delivering clear, concise, and grammatically correct documentation across software, hardware, and engineering domains. I have developed and maintained HIPAA compliance documentation, authored API and microservices documentation, and supported cloud migrations and ServiceNow implementations while working in both Agile and Waterfall environments.
I leverage tools such as MadCap Flare, Adobe RoboHelp, DITA/XML, Swagger/Postman, and CMS platforms to create user manuals, installation guides, release notes, and training materials. I collaborate with cross-functional and offshore teams to produce accessible, localized content, conduct audits and risk assessments aligned with NIST RMF, and continuously improve documentation standards and processes.
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Work history, roles, and key accomplishments
Leidos Inc
May 2024 - May 2025 (1 year)
Wrote and maintained user manuals, installation guides, and API documentation while facilitating scrum meetings and documenting sprint and product backlogs to improve release clarity and team alignment.
Indiana Bureau of Motor Vehicles
Oct 2023 - Feb 2024 (4 months)
Authored Azure DevOps cloud transition documentation and WIKI content, documented AngularJS login/authentication modules and RESTful API integrations, and ensured Scrum team adherence to Agile principles.
Mississippi Department of Education
Dec 2022 - May 2023 (5 months)
Led ServiceNow ITSM implementation documentation to optimize incident, problem, and change management processes and authored materials for NLU/ChatGPT integrations.
Wells Fargo
Sep 2022 - Jan 2023 (4 months)
Produced Confluence/Jira production documentation and Figma-based UI/UX materials, and created CIAM support and production support docs that reduced support requests.
Cognizant
Dec 2019 - Jun 2022 (2 years 6 months)
Produced SDLC documentation across multiple client projects, authored API, DB, SSRS and microservices documentation, and documented Azure deployments and ServiceNow customizations.
CUNA Mutual
Sep 2018 - Aug 2019 (11 months)
Captured client meetings to develop security and API documentation, authored microservices and XML API docs, and executed NIST RMF-aligned risk assessments to improve security posture.
L'Oreal USA
Jan 2018 - Aug 2018 (7 months)
Established security documentation processes, led NIST RMF-aligned risk assessments, redesigned documentation lifecycle, and created WIKI and FAQ content to improve knowledge sharing.
Boston University
Sep 2017 - Dec 2017 (3 months)
Documented custom ASP.NET/C# web applications, authored VMware installation and server configuration guides, and produced test documentation for NUnit/xUnit workflows.
Merrill Lynch
Jun 2017 - Sep 2017 (3 months)
Documented .NET applications and developer tools on SharePoint, created swim lane and process flow diagrams, and authored automation scripts and technical guides.
Verizon
Mar 2016 - Jun 2017 (1 year 3 months)
Managed JIRA administration and authored API/XML and microservices documentation, including network protocol flow diagrams to improve engineering handoffs.
JP Morgan Chase
Oct 2014 - Mar 2015 (5 months)
Documented custom printer applications using ASP.NET/C#, authored developer guides, and supported Agile scrum processes with sprint and release documentation.
The Hartford
Dec 2013 - Sep 2014 (9 months)
Documented pricing model redesigns for small business, home, and auto; created swim lane diagrams, RACI charts, and supporting technical materials for stakeholders.
Travel Planners/Quikbook
Mar 2013 - Nov 2013 (8 months)
Authored cloud consultation and integration documentation for Microsoft Azure projects and created OAuth2.0 login and deployment guides for open-source identity integrations.
NYCHHC
Nov 2008 - Feb 2013 (4 years 3 months)
Developed end-user manuals, instruction books, and training materials for the ITS Radiology Division to support personnel at all levels and improve operational documentation.
Caribou Ltd.
Feb 2002 - Apr 2003 (1 year 2 months)
Managed network administration and documented infrastructure and operational procedures to support company systems and IT staff.
BASDI Computer School
Jan 2001 - Feb 2002 (1 year 1 month)
Developed, wrote, and edited end-user manuals and training courses for management and operational personnel, improving training quality and documentation clarity.
Degrees, certifications, and relevant coursework
M. Phil & Ph.D. Research Student
2003 - 2005
M. Phil and Ph.D. research student at Middlesex University, London, from Apr 2003 to May 2005.
Bachelor of Science, Computer Science
1993 - 1997
Completed Bachelor of Science in Computer Science at Independent University, Bangladesh from Sep 1993 to May 1997.
Software and tools used professionally
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