At CloudBees, I developed and maintained developer documentation with Docs-as-Code workflows using GitHub and AsciiDoc, improving update turnaround time by ~25%. I also created multi-language code examples that reduced integration issues and improved onboarding efficiency by ~30%.
At D.E. Davenport LLC, I produced API documentation, user guides, and technical diagrams, and developed tutorials that contributed to a ~20% reduction in support requests. Earlier, as Technical Writing Manager at Elsevier – Clinical Solutions, I led documentation strategy and managed 50+ guides and training materials.
