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Juliet Jensen

@julietjensen

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Experienced technical writer with a strong technical aptitude.

United States

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What I'm looking for

I am looking for a role that values clear communication and collaboration in a dynamic environment.

I am a seasoned technical writer with a passion for transforming complex technical information into clear, user-friendly content. Over the years, I have honed my skills in creating inline help, instructional videos, and comprehensive documentation systems. My experience spans various industries, where I have successfully collaborated with agile teams to develop documentation for identity and security products.

At Open Text, I served as a Senior Technical Writer, where I developed documentation for Micro Focus Secure API Manager, a critical gateway for managing APIs. My role involved not only creating detailed documentation but also training engineers and testers on Transport Layer Security (TLS) protocols. My previous experience at Micro Focus and Novell/NetIQ further solidified my expertise in agile methodologies and documentation best practices.

With a Bachelor of Science in English and a minor in Chemistry from Weber State University, I possess a unique blend of technical knowledge and communication skills. I am dedicated to delivering high-quality content that meets the needs of diverse audiences while ensuring clarity and usability.

Experience

Work history, roles, and key accomplishments

Senior Technical Writer

Open Text

Jan 2023 - Dec 2025 (2 years 11 months)

Developed, managed, and created documentation for identity and security products in an agile development environment. Worked with two agile teams on three different products, including developing new documentation for Micro Focus Secure API Manager and providing training on Transport Layer Security (TLS).

Technical Writing API Management TLS Agile Methodologies REST APIs Computer Networking Documentation

Senior Technical Writer

OpenText

Jan 2023 - May 2025 (2 years 4 months)

I was a senior Technical Writer creating manuals, an HTML help system, and Release Notes for administrators, developers, and users. I documented Identity and Access enterprise-level software.

Project Management Communication Skills Problem Solving Madcap Flare Adobe FrameMaker REST APIs XML HTML Swagger SwaggerHub SAFe Scrum Agile

Senior Information Developer

Micro Focus

Jan 2014 - Dec 2023 (9 years 11 months)

Developed, managed, and created documentation for identity and security products in an agile development environment. Performed usability tests and created inline help in Angular code for a password reset product.

Information Development Usability Testing Angular Inline Help Documentation Agile Methodologies Identity And Security Products

Senior Information Developer

Microfocus

Nov 2014 - Jan 2023 (8 years 2 months)

I develop, manage, and create documentation for identity as a service solutions and Access Managers in an agile development environment. I currently work with multiple Scrum teams on different products. My responsibilities include performing usability tests for the products and creating instructional videos.

Scrum Agile SAFe Communication Skills Project Management Problem Solving Adobe FrameMaker Adobe Captivate Camtasia XML HTML REST APIs

Information Developer

Novell/NetIQ

Jan 2005 - Dec 2014 (9 years 11 months)

Developed, managed, and created documentation for an identity as a service solution in an agile development environment. Developed documentation solutions for Novell products including Identity Manager, Access Manager, and Sentinel, and created instructional videos.

Information Development Identity Management Access Management Documentation Agile Development

Education

Degrees, certifications, and relevant coursework

Weber State University

Bachelor of Science in English, English and Chemistry

Grade: 3.4

Weber State University

Bachelor of Science, English

Obtained a Bachelor of Science in English with a minor in Chemistry. This interdisciplinary study provided a strong foundation in both humanities and sciences.