Jenna Jaco

Responsible for planning, writing, and managing developer documentation. Created onboarding documentation that significantly reduced onboarding needs and supported key workflows for a new product. Utilized a docs-as-code approach and improved documentation UX.

Planned and maintained how-to guides and database documentation for new software solutions. Advocated for user-friendly writing and collaborated with engineers to map business processes, ensuring clarity in technical documentation.

Built and managed the documentation site for an ML-driven platform. Delivered extensive user-facing and internal content while improving discoverability and self-service rates. Created training modules to enhance cross-team understanding.

Developed an information architecture framework to enhance content standards for technical writers. Mapped user journeys and refined content design standards to improve authoring workflows.

Managed documentation for SystemLink Enterprise, collaborating with product teams to support user journeys. Contributed to the company's first docs-as-code project, significantly reducing documentation lead time.

M.S. in Information Science with an emphasis on Information Systems, focusing on the integration of technology and information management.

B.A. in English Writing and Rhetoric with a focus on Creative Writing, emphasizing the development of writing skills and rhetorical strategies.