Maya Kabongo

As Partnerships & New Sales Manager, I hunted new opportunities for Palindrome Data's advanced analytics, AI, and Machine Learning software and services, focusing on the Public Health sector. I engaged senior-level decision makers and international funders to demonstrate how data and AI tools could improve service delivery and reduce costs.

As a Client Engagement Lead, I spearheaded strategic initiatives to build and sustain high-value relationships with key clients for enterprise partnerships. My role involved developing and executing comprehensive territory strategies and go-to-market plans to drive business growth and maximize client satisfaction with our Enterprise software sales, including Exergy SaaS and cloud solutions.

As Account Director, I drove the Indian Ocean strategy to roll out core banking systems and payments platforms, building the territory go-to-market plan. I engaged prospects on the target list to convert them, managing the sales pipeline and fostering strategic partnerships.

As Revenue & Marketing Director, I managed a large team to grow employment by partnering with medium to large enterprises. My responsibilities included drafting strategy, policies for governance, compiling divisional budget reports, and overseeing marketing activities and new product development.

As Manager Servicing Operations for the Loyalty Program, I was responsible for the Absa Rewards contact center service delivery and managing a team of 2 direct reports and 27 call center agents. My role included resolving complaints, collaborating with IT for issue resolution, coaching agents, and improving the Net Promoter Score.

As VP Manager Partner Acquisitions for the Loyalty Program, I led and directed strategic and commercially viable partnership acquisitions. I initiated partnership engagements, designed propositions aligned with customer research, and mobilized internal teams to deliver new customer propositions.

As Regional Development Manager, I provided FMCG companies in EMEA with food processing and paper packaging solutions, filling equipment, and services. My role involved strategic and commercial business planning, operations, and marketing, maintaining C-suite relationships and collaborating with cross-functional teams.

As a Business Development Specialist for Latin America, I focused on setting up Off-shore BVI funds for ultra-high net worth Brazilian individuals and families.

As Regional Account Manager for Sub Saharan Africa, I grew new collaborations with African financial institutions. My responsibilities included market research, presenting value propositions, preparing proposals, negotiating margins, and closing deals.

As a Unit Trusts Officer, I was responsible for supporting Investec's unit trust portfolio within the asset management area.

As Team Leader, I led, trained, coached, and managed a regional card center team of 4. Our focus was supporting credit card queries from customers in Kenya, Namibia, and Mozambique.

As Customer Support, I managed credit card customer queries and merchant services for Standard Bank merchants in Namibia. I also supported credit card inquiries for Standard Bank Mozambique.

As Sales Consultant & Teller, I opened new customer accounts, qualified, and issued customer loans. I successfully exceeded the branch sales target of R500,000.

Completed a program focused on brand management principles and strategies.

Completed a Postgraduate Diploma in Business Administration, building foundational knowledge in business management.

Earned a Bachelor of Commerce degree with a specialization in Economics.

Acquired a Project Management Diploma, covering key project management methodologies and practices.

Completed secondary education, earning the National Senior Certificate.

Obtained a Master of Business Administration degree, focusing on advanced business principles and leadership.