Open to opportunities

fraser kurangwa

@fraserkurangwa

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Results-driven financial services professional with 20+ years of experience.

South Africa

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What I'm looking for

I am looking for opportunities that foster innovation and strategic growth.

I am a results-driven financial services professional with over 20 years of experience in strategy, analytics, process improvement, and leadership across various sectors including Retail & Business Banking, Private Banking, Payments, and Insurance. My expertise lies in risk management, compliance, fraud prevention, and digital transformation, with a strong focus on data-driven decision-making and stakeholder collaboration.

Throughout my career, I have successfully led teams and initiatives that enhance operational efficiency and drive business growth. At Investec Private Bank, I led a team of 20 Payments Consultants, overseeing training and performance management while implementing automation initiatives that significantly improved our service delivery. My commitment to excellence is reflected in my ability to ensure 100% SLA compliance and resolve complex payment queries effectively.

I am passionate about leveraging my extensive experience to contribute to organizations that value innovation and strategic growth. I thrive in environments that challenge me to optimize processes and enhance client relationships, ensuring that I deliver exceptional results that align with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Payments Team Lead

Current

Investec Private Bank Ltd

May 2019 - Feb 2024 (4 years 9 months)

Led a team of 20 Payments Consultants, overseeing training, performance management, and risk mitigation. Drove automation initiatives to enhance efficiency and developed dashboards for real-time performance tracking. Ensured 100% SLA compliance and resolved escalated payment queries.

Team Leadership Risk Management Compliance Automation Power BI Fraud Prevention Performance Management Payments Operations Process Improvement

Branch Manager

African Bank Ltd

Jan 2018 - Mar 2019 (1 year 2 months)

Managed branch operations, including sales, cost control, cash management, and compliance. Achieved sales targets and improved client retention while ensuring compliance with Fraud, Risk, and Audit policies.

Sales Management Compliance Cost Control Cash Management Risk Management Business Planning Team Leadership

Sales Team Leader

Standard Bank SA

Jul 2012 - Jan 2017 (4 years 6 months)

Led an outbound telesales team, achieving premium sales targets for Life & Commercial Insurance. Maintained high call audit compliance and optimized conversion rates while ensuring regulatory adherence.

Sales Leadership Telesales Compliance Performance Optimization Team Management Client Engagement Sales Strategy

Sales Consultant

Clientele Life Insurance

Jan 2010 - Jan 2012 (2 years)

Consistently met sales targets and earned the Top Sales Production Award in 2012. Managed various sales campaigns including SMS, cold calling, and database upselling.

Sales Target Achievement Cold Calling SMS Upselling Client Relationship Management Performance Tracking Sales Strategy Database Management Communication Skills

Back Office Consultant

Reserve Bank of Zimbabwe

Oct 2004 - May 2009 (4 years 7 months)

Processed Treasury settlements, RTGS payments, and statutory reserve returns. Managed cheque clearing, reconciliations, and government account audits.