Luvuyo Mtati

Experienced Account Manager with over 13 years in Financial Sales and Advertising. Skilled in managing client relationships, providing strategic solutions, and driving business growth through effective communication and problem-solving. Proven track record in delivering results and maintaining high customer satisfaction.

Led business development initiatives to achieve growth targets. Identified market trends and customer needs, built long-term relationships with clients, and negotiated contracts. Maintained in-depth product knowledge and ensured customer satisfaction.

Provided comprehensive financial advice and conducted detailed financial needs analysis for clients. Maintained effective relationships and assisted clients in achieving their financial goals through tailored investment strategies.

Managed promotional campaigns, ensuring brand training and timely execution. Maintained client relationships and provided high levels of individualized service based on client objectives.

Responsible for client communications and conflict resolution. Engaged in building strong client relationships and identifying new business opportunities through regular contact.

Oversaw customer service campaigns and ensured high standards were maintained. Managed stock records and ensured humane treatment of animals while optimizing customer service.

Develop and implement business development strategies to achieve growth targets. Align business development initiatives with the company’s vision, goals, and objectives.

Completed Matric, which is the South African equivalent of high school graduation, preparing for further education and career opportunities.