Shanice Octovia

Generated and nurtured sales leads through effective digital communication, exceeding sales targets and driving business growth. Managed key client accounts, fostering long-term relationships and delivering exceptional, people-centred support. Collaborated with cross-functional teams to develop innovative strategies, maximizing revenue and client satisfaction.

Supported restaurant partners with backend operations, menu development, and process optimization using ATLAS software. Provided accounting and administrative support, ensuring efficient service delivery. Fostered strong relationships with diverse teams, driving continuous improvement and adaptability.

Identified and capitalized on new business opportunities through market research and strategic outreach. Negotiated contracts, secured new business deals, and expanded the client base. Led marketing initiatives, positioning the company competitively in global markets.

Acted as the pivotal link between drivers and customers, managing communications and resolving disputes to ensure satisfaction. Processed refunds, addressed technical issues, and provided personalized support, transitioning into QA and Training to improve service quality.

Quoted clients on insurance products, converting leads into sales through persuasive communication. Consistently met and exceeded quality and quantity targets while maintaining deep product knowledge and a consultative approach.

Executed engaging B2C marketing campaigns, driving brand visibility and consumer engagement. Collaborated with teams to align campaign strategies with business objectives, building foundational skills in sales and business development.