Open to opportunities

Zakiyah Leibrandt

@zakiyahleibrandt

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Dynamic Sales Process Manager with 19+ years in B2B sales.

South Africa

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my extensive sales experience to drive growth and enhance customer satisfaction.

I am a dynamic and results-oriented Sales Process Manager with over 19 years of experience in B2B sales, customer success, and strategic resource placement. My expertise lies in lead generation, pipeline development, and the recruitment of top talent for high-performing teams. I have a proven ability to manage international markets, including the USA, EU, and UK, and I am adept at using CRM tools such as Apollo, Salesloft, HubSpot, Salesforce, and Bitrix24 to drive efficiency and results.

Throughout my career, I have been recognized for my exceptional communication, coaching, and team-building skills. I ensure seamless customer onboarding, engagement, and retention strategies. My key achievements include leading a high-performing team to consistently exceed sales targets, developing cross-selling and upselling strategies that drove a 20% revenue increase, and implementing streamlined CRM strategies to enhance customer engagement and sales pipeline management.

Experience

Work history, roles, and key accomplishments

Customer Success & Sales Manager

RISESA/SELMO

Oct 2021 - Oct 2024 (3 years)

Contracted to penetrate the African market with new SaaS products. Led a team to exceed sales targets through effective resource allocation and recruitment. Managed business development processes and designed training programs to enhance team skills.

Lead Generation SaaS Team Leadership CRM Management Business Development Stakeholder Engagement Training Market Penetration Customer Retention

Senior Account Manager

VOX Telecom

Apr 2020 - Sep 2021 (1 year 5 months)

Managed a portfolio of 100 corporate accounts, focusing on relationship-building and strategic sales in telecommunications. Implemented CRM strategies to enhance customer interactions and retention.

Account Management Telecommunications Customer Support Sales Strategy VoIP Client Engagement Risk Management

Sales Manager

Creative Flakes Communications

Sep 2015 - Apr 2020 (4 years 7 months)

Expanded the company's footprint in telecommunications and IT across Africa. Managed sales processes and pipelines, ensuring successful project implementation and client adoption.

Telecommunications Sales Management Project Management Sales Forecasting Team Collaboration

National Key Account Manager

Cartrack SA

Sep 2012 - Sep 2015 (2 years 11 months)

Managed a portfolio of 400+ key accounts, delivering tailored fleet management solutions. Spearheaded initiatives to grow corporate sales and improve client retention through CRM analytics.

Key Account Management Fleet Management Sales Growth SaaS Sales Telematics Customer Solutions

Corporate Key Account Manager

Introstat

Sep 2008 - Sep 2012 (4 years)

Managed a database of 150 clients, ensuring proactive engagement and CRM data accuracy. Achieved sales targets for IT hardware and telecommunications products.

Client Engagement CRM Management Sales Targets Hardware Telecommunications Sales Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

College of Cape Town

Certification, Customer Success & Sales Management

2013 -

Pursued studies in customer success and sales management, focusing on business development processes, lead qualification, and stakeholder engagement. Developed skills in CRM management and client communication, contributing to a strong foundation in sales strategies.