Open to opportunities

Mary Jakait

@maryjakait

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Results-driven account manager with over 10 years of experience.

Kenya

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What I'm looking for

I seek a role that fosters growth, values teamwork, and encourages innovation.

I am a results-oriented professional with over 10 years of diverse experience across startup, finance, trade, e-commerce, and tech industries. As a top-performing business development professional, I have honed my skills in key account management, consistently exceeding sales quotas and driving organizational growth. My ability to foster empathetic client relationships and articulate ideas effectively has been instrumental in my success.

In my current role as an Account Manager at N-Strategy Consulting Services, I serve as the primary point of contact for client engagements across Africa and APAC. I prioritize exceptional customer service, cultivate long-term partnerships, and ensure clear communication with clients and internal teams. My detail-oriented approach and familiarity with project management tools enable me to manage multiple accounts and projects efficiently, consistently meeting high-quality standards and exceeding client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Account Manager - Africa+APAC

Current

N-Strategy Consulting Services

Jan 2023 - Present (2 years 5 months)

Served as the primary point of contact for client engagements, focusing on exceptional customer service and cultivating long-term client partnerships. Managed communication with clients and internal teams, ensuring project goals and progress were clearly communicated.

Client Engagement Project Management Communication Customer Service Relationship Management Risk Mitigation Team Coordination Strategic Planning Problem Solving

Senior Customer Support Specialist

Sendwave

Jun 2021 - Dec 2022 (1 year 6 months)

Identified opportunities for scope expansion and contributed to business growth. Proactively addressed account risks and ensured smooth operations through market trend analysis and customer behavior observation.

Customer Support Business Growth Risk Management Market Analysis Communication Problem Solving Team Collaboration

Account Manager - EMEA

Tripaneer

Nov 2017 - Apr 2021 (3 years 5 months)

Led account management processes, maintained regular communication with clients, and ensured deliverables met quality standards. Developed documentation and materials for client presentations and advocated for clients' needs.

Account Management Documentation Team Leadership Communication Quality Assurance Relationship Building

Senior Account Manager

Ringier - Kenya (Rupu)

Apr 2014 - Sep 2017 (3 years 5 months)

Communicated product value propositions to stakeholders and gathered feedback to enhance offerings. Collaborated cross-functionally to execute trials and initiatives, nurturing long-term client partnerships.

Feedback Cross Functional Collaboration Client Relationship Management Product Knowledge Problem Solving Team Leadership

Account Manager

Wells Fargo – Kenya

May 2011 - Apr 2014 (2 years 11 months)

Streamlined client progress by scoping project requirements and coordinating onboarding processes. Created impactful documentation for client presentations and led teams to deliver high-quality standards.

Onboarding Documentation Team Leadership Client Communication Quality Relationship Management

Area Business Development Manager

Mobile Pay

Dec 2009 - May 2011 (1 year 5 months)

Developed sales strategies to increase market share and advised executives on high-potential clients. Led a large team and implemented a merit-based bonus plan to motivate sales representatives.

Sales Strategy Team Leadership Market Analysis Performance Management Process Optimization

Senior Sales/Marketing Officer

Co-operative Bank of Kenya

Aug 2007 - Nov 2009 (2 years 3 months)

Led a sales team to grow a new market and crafted strategies to seize opportunities. Developed training programs for sales associates to enhance their skills and industry knowledge.

Sales Leadership Marketing Strategy Training Development Team Management Relationship Building

Team Leader Customer Care

Kencall Outsourcing Company

May 2005 - Aug 2007 (2 years 3 months)

Created a customer retention program that significantly reduced churn. Oversaw daily operations to ensure compliance with service standards and introduced new processes to boost customer satisfaction.