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Joseph Mwema

@josephmwema

Senior business development and key account manager driving retention, revenue, and data-driven sales outcomes across East Africa.

Kenya

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What I'm looking for

I’m looking for a role where I can grow business through key account ownership, pipeline discipline, and data-driven sales execution—partnering with cross-functional teams to improve efficiency, win long-term clients, and deliver measurable revenue outcomes.

I’m a results-oriented business development and account management professional with 7+ years driving growth across East Africa. I manage 20+ corporate and institutional accounts, achieving 90%+ retention while generating and converting qualified leads through prospecting, tenders, cold outreach, and networking. I strengthen customer relationships with CRM/ERP-driven pipeline discipline, timely follow-ups, and analytics that improve conversion and performance.

Across prior roles, I led revenue-focused sales and customer service teams, managed 100+B2B and retail clients, and delivered ICT solutions that contributed to strong monthly sales volumes. I’m experienced in stakeholder engagement, contract negotiation (NDAs/LOEs/SLAs), proposal and pitch-deck development, and cross-functional coordination to improve onboarding and service efficiency—always with a practical, operational mindset.

Experience

Work history, roles, and key accomplishments

Current

Business Development & Account Exec

Current

Actuarial Services East Africa Ltd

Feb 2024 - Present (2 years 4 months)

Managed 20+ corporate and institutional client accounts across East Africa, achieving 90%+ retention and consistent revenue targets. Drove lead generation and conversion (10 qualified leads monthly), maintained CRM pipeline with 100% timely follow-ups, and prepared proposals and negotiated contracts (NDAs/LOEs/SLAs) to close deals.

Key Account Management Business Development Lead Generation Proposal Development Contract Negotiation Sales Reporting Stakeholder Management

Sales and Customer Service Lead

Canvas Technologies and Computers

Mar 2020 - Jan 2024 (3 years 10 months)

Led daily sales and customer service operations, managing a 4-member team and delivering 10% quarterly revenue growth while consistently achieving 100%+ sales targets. Managed 100+ B2B and retail clients (20% account value growth), handled 20+ monthly leads, supported ICT/HW sales (80–150 units monthly), and improved customer satisfaction by resolving 90%+ inquiries within 24 hours.

B2B Sales Customer Service Leadership Inventory Management Team Management

Sales and Business Operations Manager

Royal Prime Investment

Jun 2017 - Dec 2019 (2 years 6 months)

Spearheaded sales and operations across hotel, real estate, and catering services, driving 15–30% revenue growth and meeting sales targets. Led a 9-person team (20% productivity improvement), grew corporate client acquisition by 20–35%, improved profitability by 10–20% through budgeting and cost control, and executed 10+ events monthly with 90%+ client satisfaction.

Corporate Account Management Cost Control Revenue Growth Profitability Management