Stella Mbungu

💠 Managed 30+ Mid-Market and SMB client accounts, ensuring smooth onboarding and adoption.
💠 Increased customer satisfaction to 98% and reduced client churn by 11% through proactive engagement strategies.
💠 Identified upsell opportunities during onboarding, driving a 15% increase in average client spend.
💠 Led data-driven sales initiatives, contributing to a 25% growth in qualified leads.

💠 Managed a portfolio of 20+ Mid-Market and SMB clients across SaaS and FMCG platforms.
💠 Drove 20%+ revenue growth by identifying cross-sell and upsell opportunities within existing accounts.
💠 Improved onboarding experiences, reducing time-to-value by 30% for new customers.
💠 Achieved 80%+ client retention rate and enhanced CRM pipeline visibility by 98% in Salesforce and FreshSales.

💠 Oversaw 80+ Enterprise and Mid-Market accounts, driving a 25% increase in sales revenue within three months.
💠 Strengthened client loyalty by tailoring product bundles and promotional offers, boosting customer satisfaction and margins.
💠 Led account expansion initiatives, achieving a 20% uplift in portfolio value through upselling strategies.

💠Managed 100+ Enterprise and Mid-Market accounts with a 95%+ retention rate.
💠 Launched two new premium product lines, driving significant quarterly revenue gains.
💠 Reduced stock holding costs by 20% while optimizing supply chain responsiveness to client needs.
💠 Developed customized account strategies, securing repeat business and multi-year client renewals.

💠 Processed 20-50 credit applications weekly, streamlining the process for greater efficiency and faster approvals.
💠 Increased approved loans by 15% through improved risk assessments and optimized loan qualification criteria, expanding access to financial services.
💠 Achieved a 98% compliance rate by adhering strictly to regulatory guidelines and internal policies.