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Stella Mbungu

@stellambungu

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Account Management & Customer Success Leader with 6+ Years in B2B/B2C

Kenya

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What I'm looking for

Seeking a challenging role that leverages my expertise in sales, customer success, and key account management to drive growth, retention, and satisfaction, while maintaining a customer-centric focus.

Results-driven Account Manager and Customer Success Leader with 6+ years of experience in FMCG and SaaS industries. I specialize in building strong client relationships, driving growth, and reducing churn through strategic account management and customer-centric solutions. My expertise spans B2B/B2C, with a proven track record of achieving revenue targets and enhancing customer satisfaction. I excel in dynamic startup environments and established companies alike, where I leverage data-driven insights to deliver exceptional results. If you're looking for a professional who can bridge the gap between strategy and execution,

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Experience

Work history, roles, and key accomplishments

Sales and Customer Care Lead

Farm to Feed Limited

Mar 2023 - Nov 2023 (8 months)

💠 Managed 30+ Mid-Market and SMB client accounts, ensuring smooth onboarding and adoption.
💠 Increased customer satisfaction to 98% and reduced client churn by 11% through proactive engagement strategies.
💠 Identified upsell opportunities during onboarding, driving a 15% increase in average client spend.
💠 Led data-driven sales initiatives, contributing to a 25% growth in qualified leads.

Account Manager B2B Sales Customer Care Customer Success SAAS Customer Support

Key Account Manager

TopUp Mama (Now Caantin)

Apr 2022 - Mar 2023 (11 months)

💠 Managed a portfolio of 20+ Mid-Market and SMB clients across SaaS and FMCG platforms.
💠 Drove 20%+ revenue growth by identifying cross-sell and upsell opportunities within existing accounts.
💠 Improved onboarding experiences, reducing time-to-value by 30% for new customers.
💠 Achieved 80%+ client retention rate and enhanced CRM pipeline visibility by 98% in Salesforce and FreshSales.

Sales Account Management Business Development Market Analysis CRM

Key Accounts Manager

Mohan's Oysterbay Drinks (K) Limited

Mar 2021 - Mar 2022 (1 year)

💠 Oversaw 80+ Enterprise and Mid-Market accounts, driving a 25% increase in sales revenue within three months.
💠 Strengthened client loyalty by tailoring product bundles and promotional offers, boosting customer satisfaction and margins.
💠 Led account expansion initiatives, achieving a 20% uplift in portfolio value through upselling strategies.

Sales Account Management Business Development Market Analysis CRM

Sales and Administrative Manager

Qway International Limited

May 2018 - Feb 2021 (2 years 9 months)

💠Managed 100+ Enterprise and Mid-Market accounts with a 95%+ retention rate.
💠 Launched two new premium product lines, driving significant quarterly revenue gains.
💠 Reduced stock holding costs by 20% while optimizing supply chain responsiveness to client needs.
💠 Developed customized account strategies, securing repeat business and multi-year client renewals.

Sales Account Management Business Development Marketing CRM

Credit Assistant

Eagle Credit Limited

Mar 2016 - Apr 2018 (2 years 1 month)

💠 Processed 20-50 credit applications weekly, streamlining the process for greater efficiency and faster approvals.
💠 Increased approved loans by 15% through improved risk assessments and optimized loan qualification criteria, expanding access to financial services.
💠 Achieved a 98% compliance rate by adhering strictly to regulatory guidelines and internal policies.

Credit Analysis Financial Analysis Risk Assessment Compliance Customer Service