Anne Muniu

Managed end-to-end sourcing, packaging, and delivery of fresh produce to local schools, ensuring quality standards and timely fulfillment for daily meal programs. Built and maintained strong supplier and school relationships, negotiating fair pricing and consistent supply agreements to sustain profitability.

Delivered high-quality academic papers, essays, and research summaries across diverse disciplines, maintaining 95% client satisfaction and meeting strict deadlines. Conducted comprehensive literature reviews and data analyses to support evidence-based writing tailored to specific academic requirements and citation standards.

Increased client retention by restructuring onboarding flows and improving response times, resulting in the activation of 85+ dormant accounts. Acted as the primary liaison for 30+ high-value clients, resolving escalations within 24 hours and maintaining satisfaction scores above target.

Boosted regional sales by streamlining lead qualification criteria and realigning sales targets, contributing to the acquisition of 120+ new clients in under 5 months. Led a team of 8 sales representatives, achieving 100% of quarterly quotas through consistent coaching, daily performance tracking, and weekly strategy sessions.

Delivered insights that shaped behavior change interventions by conducting over 60 structured interviews and 100+ survey responses across 4 research projects. Improved data quality by refining collection protocols and cross-checking entries against verification logs, reducing inconsistencies in final reports.

Managed field operations and supported various project initiatives. Ensured efficient execution of tasks and data collection in the field.

Coordinated the M-TIBA project, ensuring smooth operations and stakeholder engagement. Managed project timelines and deliverables effectively.

Provided excellent customer service and supported sales initiatives for banking products. Handled customer inquiries and resolved issues efficiently.

Performed data entry tasks and provided customer care support. Ensured accurate data recording and addressed customer needs.

Completed a Bachelor of Arts in Development Studies with a specialization in Project Management. Gained comprehensive knowledge in development theories and practical project management skills.

Obtained a Diploma in Business Management, focusing on core business principles and practices. Developed foundational skills in various aspects of business operations.

Earned a Certificate in Business Management, providing an introduction to key business concepts. This program laid the groundwork for further studies in business.