Anne Muniu
@annemuniu1
Account management leader driving client retention, sales growth and operational excellence remotely.
KenyaWhat I'm looking for
I am an account management and project coordination professional with over 10 years' experience across fintech, health and research sectors, consistently improving client satisfaction and revenue through data-driven strategies. I have managed portfolios, led sales teams of 8–10+, reactivated dormant accounts, and coordinated field projects impacting 50+ healthcare facilities in Kenya and Nigeria.
I deliver reliable remote client support, design SOPs and reporting dashboards, and streamline cross-functional operations to reduce friction and improve outcomes. I prioritize timely escalation resolution, evidence-based process improvements, and collaborative stakeholder engagement to achieve measurable business impact.
Experience
Work history, roles, and key accomplishments
Supplier - Fruits & Vegetables
Self-Employed
Jan 2024 - Present (1 year 9 months)
Managed end-to-end sourcing, packaging and delivery of fresh produce to local schools, negotiating supply agreements and overseeing inventory and financial tracking to ensure timely daily meal fulfilment.
Academic Writer
Freelance
Apr 2023 - Feb 2024 (10 months)
Delivered high-quality academic papers and research summaries across disciplines with 95% client satisfaction by conducting literature reviews and data analyses and meeting strict deadlines.
Account Manager
Trustwave App
Jun 2022 - Mar 2023 (9 months)
Acted as primary liaison for 30+ high-value clients, increasing client retention by reworking onboarding flows and reactivating 85+ dormant accounts while maintaining satisfaction scores above target.
Sales Manager
Fortune Plus Capital Ltd
Feb 2021 - Jun 2021 (4 months)
Led a regional sales team of 8 and acquired 120+ new clients in under five months by streamlining lead qualification and implementing data-informed forecasting, achieving 100% of quarterly quotas.
Research Assistant
Center for Advanced Hindsight
Jan 2018 - Dec 2019 (1 year 11 months)
Conducted 60+ structured interviews and 100+ surveys across four projects, improving data quality and producing trend analyses and briefs that informed behavior-change interventions.
Education
Degrees, certifications, and relevant coursework
University of Africa
Postgraduate Studies, Project Management
2024 -
Pursuing postgraduate Studies with a Project Management option beginning in 2024.
Karatina University
Diploma in Business Management, Business Management
Completed a Diploma in Business Management focused on foundational business and management practices.
Kenya Institute of Management
Certificate in Business Management, Business Management
Completed a Certificate in Business Management covering practical business administration topics.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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