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Anne Muniu

@annemuniu1

Account management leader driving client retention, sales growth and operational excellence remotely.

Kenya
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What I'm looking for

I seek a remote-facing account or relationship role where I can drive client retention, scale impact, and implement data-driven operations within a collaborative, service-focused team.

I am an account management and project coordination professional with over 10 years' experience across fintech, health and research sectors, consistently improving client satisfaction and revenue through data-driven strategies. I have managed portfolios, led sales teams of 8–10+, reactivated dormant accounts, and coordinated field projects impacting 50+ healthcare facilities in Kenya and Nigeria.

I deliver reliable remote client support, design SOPs and reporting dashboards, and streamline cross-functional operations to reduce friction and improve outcomes. I prioritize timely escalation resolution, evidence-based process improvements, and collaborative stakeholder engagement to achieve measurable business impact.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UA

University of Africa

Postgraduate Studies, Project Management

2024 -

Pursuing postgraduate Studies with a Project Management option beginning in 2024.

KU

Karatina University

Diploma in Business Management, Business Management

Completed a Diploma in Business Management focused on foundational business and management practices.

KM

Kenya Institute of Management

Certificate in Business Management, Business Management

Completed a Certificate in Business Management covering practical business administration topics.

Tech stack

Software and tools used professionally

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