Open to opportunities

Sharon Musyoka

@sharonmusyoka

Message

Results-driven account manager with expertise in business development.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values strategic leadership.

I am a results-driven and visionary professional with a proven track record of strategic leadership and transformative achievements in diverse organizations. My experience spans operational oversight in customer service, administration, account management, and business development across East and Central Africa. I am well-known for achieving high customer satisfaction scores and driving positive business outcomes.

Throughout my career, I have successfully managed teams to foster long-term relationships and implement regionally relevant strategies. My role as an Account Manager at Booking.com has allowed me to analyze market trends and enhance the performance of a diverse portfolio of accounts. I am committed to providing excellent customer service and ensuring operational smoothness, which has been key to my success in driving business growth.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Booking.com

Nov 2022 - Present (3 years 2 months)

Analyzed local market trends and enhanced the performance of a portfolio of accounts, maximizing business value. Oversaw and strengthened relationships with top-performing partners across East and West Africa, focusing on portfolio growth in Tanzania and Uganda.

Market Analysis Account Management Business Development Strategic Planning Data Analysis Customer Acquisition Forecasting Competitor Analysis

Account Executive

Booking.com

Oct 2016 - Oct 2022 (6 years)

Led a team of four Account Executives, jointly overseeing 14 countries across East Africa, Central Africa, and the Indian Ocean Islands. Built and maintained key business relationships within the core region of Tanzania, while also directly supporting markets in Uganda, Kenya, Malawi, Rwanda, Burundi, Ethiopia, and Zambia.

Team Leadership Account Management Business Development Relationship Management Product Launch Market Adaptation Portfolio Management Data Analysis Customer Service

Hotel Coordinator

Booking.com

Jan 2016 - Sep 2016 (8 months)

Organized educational events for the portfolio and supported 14 additional countries beyond the core region. Analyzed financial, economic, and pricing data of accommodation partners to guide effective pricing strategies.

Data Analysis Pricing Strategy Relationship Management Partner Support Webpage Management Market Research Project Coordination

Boutique Sales Assistant / Front Desk Agent/ Reservations Agent

Sankara Nairobi

Jul 2010 - Jan 2016 (5 years 6 months)

Assisted customers with sales inquiries and managed front desk operations. Handled reservations and ensured smooth check-in and check-out processes for guests.

Sales Reserving Customer Service Administrative Support Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

United States International University

Master of Business Administration, Strategic Management

Focused on strategic management, gaining expertise in leadership, business development, and operational oversight. Developed skills in analyzing market trends and implementing effective business strategies.

United States International University

Bachelor of Science, Hotel and Restaurant Management

Specialized in Hotel Management, acquiring comprehensive knowledge of hotel and restaurant operations. Gained practical skills in customer service, administration, and business development within the hospitality sector.