Looking for a job

Nessy Ngure

@nessyngure

Message

I build sales and account management functions that grow revenue and retention.

Kenya

Message

What I'm looking for

I'm looking to leverage technology, sales leadership, and account management to transform businesses, drive commercial success, and support economic growth in emerging markets.

Senior B2B Sales Leader and Account Management professional with 10+ years of experience driving revenue growth, retention (GRR/NRR), and market expansion for SaaS, Fintech, and Travel platforms across Africa and EMEA. Proven track record of scaling portfolios from $0 to $1M+ GTV, achieving 98% client retention, and reducing churn through data-driven engagement. Expert in building sales functions from scratch, leading cross-functional teams, and bridging technology with business needs. Specializes in pipeline management, strategic partnerships, cross-functional collaboration, and a relentless focus on client outcomes. Passionate about leveraging technology to transform businesses and drive commercial success.

Experience

Work history, roles, and key accomplishments

Current

Head of Account Management

Current

Triply.co

May 2026 - Present (4 months)

Lead the Account Management function for 300+ active travel businesses, driving retention, expansion, and strategic partnerships. Architected and scaled the function from inception, coaching a team of 6 Account Managers and 4 Sales Executives.

Account Management Retention Strategy GRR NRR%Upselling Cross Selling Team Mentoring Data Driven Insights Cross Functional Collaboration

Sales Manager

Triply.co

Mar 2025 - May 2026 (1 year 2 months)

Founding sales hire; built and scaled the entire commercial function from zero, owning GTM strategy, hiring, and operational playbooks. Scaled the team from solo to 13 professionals within 14 months and secured partnerships with 50+ new travel businesses in the first 3 months.

Sales Strategy Go To Market Sales Enablement CRM workflows Pipeline Management Team Building Cross functional Alignment

Account Executive - Africa

WeTravel Inc.

Dec 2022 - Nov 2024 (1 year 11 months)

Led market entry and end-to-end sales cycles across Africa for a global Fintech and Travel SaaS platform. Achieved $1M+ Gross Transaction Value within the first year and maintained a 98% retention rate across won accounts.

Sales Market Entry Client Onboarding Account Health Checks Pipeline Management Product Demonstrations Outbound Calls Data Driven

Account Manager - EMEA

Tripaneer B.V.

Jan 2020 - Nov 2022 (2 years 10 months)

Managed a portfolio of 100+ partner accounts across Europe, the Middle East, and Africa, acting as a strategic consultant to optimize partner performance. Promoted rapidly from Kenyan market to EMEA portfolio, and led hiring and training for new Account Managers.

Account Management Data Analysis Listing Optimization Strategic Recommendations Crisis Management Cross Functional Collaboration Training Onboarding

Account Manager - Africa

Tripaneer B.V.

Oct 2017 - Dec 2019 (2 years 2 months)

Managed client relationships for travel businesses across Africa, conducting health checks and providing support for all account needs. Analyzed account performance metrics to provide actionable growth recommendations, leading to an average 15% increase in partner revenue.

Account Management Health Checks Data Analysis Recommendations Cross Functional Collaboration

Sales Account Manager - Retail

Total Solutions Limited

Apr 2017 - Oct 2017 (6 months)

Achieved 100% client retention across key accounts and increased revenue by 33% through strategic upselling and cross-selling initiatives. Established new accounts and developed sales strategies based on consumer trend analysis, expanding market share by 9%.

Sales Upselling Cross Selling Consumer Trends Analysis Market Expansion Account Management

Business Sales Lead

CompuLynx Limited

Jun 2016 - Mar 2017 (9 months)

Joined as an intern and rapidly advanced to a full sales role. Successfully closed the first-ever client for the company's newly launched e-commerce platform and managed the full sales cycle from lead generation to deal closure.

Sales Lead Generation Pipeline Management Ecommerce Client Acquisition

Customer Service Representative

SMEP Microfinance Bank

Jan 2015 - Jun 2016 (1 year 5 months)

Delivered frontline support for SME and community banking clients, opening new accounts and conducting thorough KYC/compliance checks. Managed the bank's switchboard and inter-branch correspondence, ensuring seamless communication.

Customer Service KYC Compliance Communication Skills Account Opening