Open to opportunities

Ann Chege

@annchege

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Dynamic Key Account Manager with a proven track record in sales.

Kenya

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What I'm looking for

I am looking for a remote role that values customer relationships and offers growth opportunities.

I am a dynamic Key Account Manager with over 4 years of experience in driving business growth through exceptional customer service and strategic account management. Throughout my career, I have consistently surpassed sales targets and significantly expanded customer bases, demonstrating my ability to penetrate new markets and optimize costs. My proven track record in cultivating strong client relationships and implementing effective marketing strategies has positioned me as a leader in my field.

At Carepay International, I spearheaded targeted marketing campaigns that resulted in a 30% increase in brand recognition within a year. My analytical skills allowed me to conduct in-depth analyses of customer feedback, leading to a 15% increase in overall customer satisfaction. I thrive in remote collaboration environments, utilizing digital communication platforms to manage accounts effectively and drive results. I am now seeking to leverage my expertise in customer relationship management and strategic marketing in a remote Key Account Management role.

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Experience

Work history, roles, and key accomplishments

Customer Service Consumer

Carepay International

Apr 2022 - Apr 2023 (1 year)

Spearheaded marketing campaigns leading to a 30% increase in brand recognition. Improved customer satisfaction by 15% through targeted feedback analysis and streamlined inquiry processes. Cultivated strong client relationships, enhancing retention by 25%.

Customer Service Marketing Campaigns Data Analysis Customer Retention Team Collaboration Training Development Customer Satisfaction

Retention Officer (Corporate Desk)

Amref Flying Doctors

May 2019 - Apr 2021 (1 year 11 months)

Led marketing campaigns that improved brand visibility and secured 15 new corporate clients, increasing revenue by 20%. Developed retention strategies that enhanced customer loyalty and reduced churn by 15%.

Marketing Strategy Customer Retention Training Data Analysis

Project Officer (Volunteer)

Voluntary Service Overseas (VSO)

Sep 2018 - Jan 2019 (4 months)

Reduced travel expenses by 30% and initiated projects for people with disabilities, increasing their economic participation by 40%. Improved student performance through targeted mentorship programs.

Project Management Community Development Mentorship

Business Development Executive

Labs Africa

Oct 2017 - Sep 2018 (11 months)

Exceeded sales targets by onboarding 15+ new clients and expanding the customer database by 60%. Increased website activations by 30% through effective online marketing strategies.

Sales Growth Onboarding Digital Marketing Lead Generation

Communication Assistant/Collection Officer

4th Generation Capita

Feb 2017 - Sep 2017 (7 months)

Reduced debts in arrears by 50% and increased client portfolio by 70%. Enhanced company image through effective media strategies and improved stakeholder engagement.

Client Engagement Media Strategy Stakeholder Engagement Financial Management

Sales Associate (Intern)

Copia Kenya

Jul 2016 - Jan 2017 (6 months)

Gained experience in sales operations and customer engagement during internship, contributing to team objectives and learning essential sales techniques.

Sales Operations Customer Engagement Team Collaboration Learning