lynette Waweru
@lynettewaweru
I am a results-driven Account Manager delivering customer success and scalable revenue growth.
KenyaWhat I'm looking for
I am a client-focused Account Manager with over 10 years of experience across IT, real estate, and banking, dedicated to building long-term client partnerships and aligning service delivery with business goals.
I have led partner and client onboarding across multiple African regions, maintained an 80–90% renewal rate, and contributed to 30%+ year-over-year revenue growth through pipeline development and scalable co-selling motions. I consistently drive retention and identify upsell and cross-sell opportunities in collaboration with sales and marketing teams.
My background includes operational leadership—optimizing systems to turn losses into profits, launching premier banking services, and managing regional office setup and vendor relations. I focus on resolving escalations quickly, tracking operational KPIs, and using client feedback to influence product improvements.
I bring strong communication, stakeholder management, and team leadership skills to roles that require both strategic thinking and hands-on execution.
Experience
Work history, roles, and key accomplishments
EABusiness Development Channel Manager
ESET East Africa
Apr 2017 - Present (8 years 5 months)
Led partner and client onboarding and enablement across East, Central and Southern Africa, maintaining an 80–90% renewal rate and driving 30%+ YoY revenue growth through channel development. Managed escalations, monthly business reviews, and cross-functional initiatives to improve partner performance.
CBAffiliate Service Manager
Coldwell Banker
Jul 2016 - Nov 2016 (4 months)
Supported franchise affiliates with IT enablement and vendor negotiation, optimizing service delivery and improving service tracking by 35%. Managed daily office operations and reported customer service performance to senior management to inform improvements.
RESenior Customer Service Associate
Regus
Apr 2014 - Jun 2016 (2 years 2 months)
Progressed to Centre Manager and reversed a $2,520 monthly loss into a $4,200 profit for a key service while managing multinational tenant relationships. Led and developed customer service teams, improved meeting-room utilization, and oversaw renovation and security process upgrades.
CKAccounts and Customer Service Officer
Co-operative Bank of Kenya
Oct 2010 - Jul 2013 (2 years 9 months)
Managed teller operations processing up to 350 transactions daily, launched the 'Executive Banking' service and, as Acting Accounts Services Manager, grew the account base from 5,012 to 7,240 in one month. Handled reconciliations, training, and branch cash management to ensure compliance and uptime.
Office and Accounts Manager
Red Berry Limited
Sep 2009 - Jan 2010 (4 months)
Managed office and accounts functions, prepared monthly cash flow statements, reconciled vendor accounts and streamlined VAT remittance to improve submission accuracy and audit compliance. Supported finance in internal audits and quarterly reporting.
Education
Degrees, certifications, and relevant coursework
CACatholic University of Eastern Africa
Master of Business Administration, Business Administration
2020 -
Pursuing Master of Business Administration at Catholic University of Eastern Africa since 2020.
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Commerce, Commerce
2006 - 2009
Completed Bachelor of Commerce at Jomo Kenyatta University of Agriculture and Technology from 2006 to 2009.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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