Open to opportunities

Maria Kovashikawa

@mariakovashikawa

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Strategic Operations Manager with expertise in sales and process optimization.

Brazil

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a Strategic Operations Manager with extensive experience in sales operations, process optimization, and data-driven decision-making across global markets. My career has been defined by my ability to identify strategic opportunities and develop innovative go-to-market strategies that drive business growth. I excel in managing complex end-to-end projects, influencing senior stakeholders, and delivering scalable solutions to systemic challenges.

Throughout my career, I have leveraged advanced analytics tools such as Salesforce and SQL to extract actionable insights that inform strategic decisions. My recent role as Sales Operations Manager at Braze involved managing projects to strategize the company's expansion into LATAM, where I focused on defining ideal customer profiles, optimizing sales forecasting, and presenting key performance indicators to executives. I have also led various teams at VTEX, where I was responsible for business operations, customer success, and revenue operations, ensuring alignment with company goals and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Sales Operations Manager

Current

Braze

Jan 2024 - Present (1 year 4 months)

Managed projects for Braze's expansion into LATAM, focusing on ideal customer profile definition, territory planning, and sales forecasting optimization. Developed rules for MQL routing and presented quarterly business reviews to executives.

Salesforce SQL Sales Forecasting Project Planning

Head of Revenue Operations

VTEX

Jan 2023 - Jan 2024 (1 year)

Led the Business Operations and Business Systems teams at VTEX, supporting all business needs through KPI development and reporting. Managed Salesforce and other business tools to enhance operational efficiency.

Salesforce KPIs Business Operations Reporting Zendesk Pardot Team Management Support Operations

CX & Partner Operations Manager

VTEX

Aug 2022 - Jan 2023 (5 months)

Oversaw Customer Support and Success teams, implementing Agile methodologies and restructuring teams. Led initiatives to capture customer feedback through NPS and CSAT.

Agile Customer Support NPS CSAT

Growth Operations Lead

VTEX

Oct 2021 - Aug 2022 (10 months)

Managed sales, CX, and marketing operations projects in preparation for VTEX's NYSE IPO. Focused on process regulation and documentation across LATAM.

Sales Operations Documentation

Growth Operations Analyst

VTEX

Jun 2021 - Oct 2021 (4 months)

Led a team in managing sales processes and client renewals while presenting financial results to C-level executives. Involved in financial planning and new market openings.

Sales Processes Renewals Financial Planning Team Management

M&A Intern

Salta

Jan 2020 - Jan 2021 (1 year)

Assisted in mergers and acquisitions, gaining exposure to financial analysis and strategic planning.

Financial Analysis Strategic Planning

Management Intern

AB-InBev

Jan 2018 - Jan 2019 (11 months)

Gained experience in management practices and operational strategies within a leading beverage company.

Research Assistant

I2CNER

Jan 2018 - Jan 2019 (11 months)

Conducted research in energy-related projects, contributing to academic publications and presentations.

Research

BI and Sales Ops Intern

AB-InBev

Jan 2018 - Jan 2019 (11 months)

Supported business intelligence and sales operations, focusing on data analysis and reporting.

Business Intelligence Data Analysis Sales Operations Reporting

Education

Degrees, certifications, and relevant coursework

Federal University of Rio de Janeiro

Bachelor of Engineering, Mechanical Engineering

Studied Mechanical Engineering, focusing on the principles of mechanics, thermodynamics, and materials science, preparing for a career in engineering and technology.

Kyushu University

Bachelor of Engineering, Automotive Engineering

Pursued Automotive Engineering, gaining knowledge in vehicle design, manufacturing processes, and automotive systems, aimed at contributing to the automotive industry.