Julia Valois
@juliavalois
Operations Manager driving data-led growth through KPI dashboards, workflow automation, and cross-functional execution.
BrazilWhat I'm looking for
I’m a results-driven Operations Manager with 5+ years across Brazilian and U.S. startups, combining operations, business development, client engagement, and strategic execution. I specialize in KPI development, performance analysis, dashboard creation, and workflow automation that support data-driven decision-making and operational scalability.
In my recent roles, I’ve led automated workflows that integrate multiple data sources into centralized KPI dashboards, improved compliance tracking and operational efficiency, and strengthened B2B/B2C client relationships to drive retention and long-term account growth. I also built scalable customer support processes using chatbot workflows and educational materials to accelerate onboarding and reduce support volume—always translating complex business and technical concepts into actionable plans.
Experience
Work history, roles, and key accomplishments
Business Development Coordinator
Treehouse Eyes
May 2024 - Present (2 years 1 month)
Managed and strengthened B2B and B2C client relationships to support retention, service optimization, and account growth. Led cross-functional coordination and used customer engagement and market insights to inform data-driven strategies and targeted campaigns.
Operations Manager
Filta Environmental Solutions
Aug 2024 - Feb 2025 (6 months)
Designed and implemented automated operational workflows that centralized multiple data sources into KPI dashboards and reporting systems to improve performance and operational efficiency. Developed scalable reporting and feedback systems and optimized processes through standardization and continuous improvement.
Customer Service Coordinator
Remederi Agenciamento e Assessoria Ltda
Sep 2022 - Aug 2024 (1 year 11 months)
Led B2B and B2C customer experience and support operations to improve satisfaction and retention. Created educational support materials and designed chatbot workflows and process flowcharts to standardize communication and improve scalability.
Customer Service Representative
Remederi Agenciamento e Assessoria Ltda
Mar 2022 - Sep 2022 (6 months)
Supported B2C sales, customer operations, and client engagement by ensuring accurate communication and high-quality service delivery. Maintained customer records and operational documentation to support workflow accuracy, compliance, and efficient service coordination.
Education
Degrees, certifications, and relevant coursework
Universidade Estácio de Sá
Master of Business Administration, Pharmaceutical Marketing
2024 -
MBA in Pharmaceutical Marketing at Universidade Estácio de Sá, started in 2024 and is currently in progress.
Instituto Brasileiro de Medicina e Reabilitação (IBMR)
Bachelor of Biomedicine, Biomedicine
Bachelor's degree in Biomedicine at IBMR, completed in 2021.
Universidade de São Paulo (USP)
Master of Business Administration, Health Management
2023 -
MBA in Health Management at Universidade de São Paulo (USP), started in 2023 and was later interrupted.
Universidade do Estado do Rio de Janeiro (UERJ)
Bachelor of Environmental Engineering, Environmental Engineering
2014 - 2016
Bachelor's degree in Environmental Engineering at UERJ, studied from 2014 to 2016 (incomplete).
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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