Looking for a job

Neto Gava

@netogava

Message

Sales Operations & Account Manager. Analytical mindset combined with practical sales experience.

Brazil

Message

What I'm looking for

I’m looking for a role that lets me improve workflows, create automations, and collaborate across teams. I value the chance to learn while solving practical challenges that move the business forward.

Passionate customer-focused and hands-on professional driven by understanding people, solving real problems, and creating experiences that build trust and long-term relationships.

I consider my experience diverse. Over the past few years, I've worked mainly in customer-facing roles, while I have also managed end-to-end business operations as a self-employed consultant. Additionally, my earlier experience in Business Intelligence and Operations Support provided me with the analytical foundation to be successful across different challenges in account management, customer success, and business operations. By combining a results-oriented mindset with empathetic and clear communication with both customers and co-workers, I have been able to drive successful outcomes in account management and sales operations. I thrive in fast-paced environments that require ownership, adaptability, and cross-functional collaboration.

Feel free to reach out!

Experience

Work history, roles, and key accomplishments

Current

Business Operations & Account Manager

Current

Independent Consultant

Jan 2019 - Present (7 years 1 month)

Managed end-to-end operations across sales, marketing, and customer lifecycle. Built CRM workflows, automated processes, coordinated cross-functional stakeholders, and improved efficiency. Generated qualified leads, reduced CAC, and ensured smooth closings through structured workflows.

Social Media Marketing Lead Generation Negotiation Market Analysis Sales Operations Account Management CRM Stakeholder Management Excel Google Workspace Meta Ads HubSpot

Real Estate Sales Consultant

Cyrela Realty

May 2018 - Feb 2019 (9 months)

Delivered consultative sales for high-end real estate, managing the full customer journey from prospecting to closing. Improved responsiveness through CRM workflow management. Led technical property presentations that clarified project details, reduced objections, and advanced clients through the pipeline.

Customer Relations Sales Property Showings Market Trends Negotiation Customer Support Customer Service Customer Relationship Management Real Estate Mailchimp Excel Meta Ads

Operations Support Analyst

AIG

Jul 2015 - Nov 2016 (1 year 4 months)

Coordinated underwriting workflows, handled high-volume quotation requests, and ensured data accuracy and SLA compliance. Collaborated with underwriting, operations, and commercial teams to resolve documentation issues and reduce rework. Supported KPI tracking with performance reports.

Policy Management Operations Support Performance Monitoring Cross Functional Collaboration Workflows Excel

Business Intelligence Analyst

Cielo

Sep 2014 - Jul 2015 (10 months)

Consolidated and structured data from multiple systems to improve accuracy and support leadership decision-making. Refined KPI reports, maintained data consistency across workflows, and enabled reliable performance monitoring for sales and operations teams.

Business Intelligence Data Analysis Performance Monitoring Data Extraction Dashboards Excel