Open to opportunities

Ojasvi Sharma

@ojasvisharma

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Customer Success & Growth leader building revenue-driving CS teams for SaaS, EdTech, HRTech, and Media.

India

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What I'm looking for

I’m looking to lead customer success and growth at a SaaS or high-touch product company—owning retention, upsell, and P&L. I want to scale teams, design onboarding and QBR systems, and build CXO-level partnerships that drive measurable revenue outcomes.

I’m a Customer Success & Growth leader with 10+ years building high-performance CS teams and delivering measurable revenue outcomes across SaaS, EdTech, HRTech, and Media. I bring CXO-level relationship skills and a proven ability to translate customer health into growth—often with full P&L ownership.

Most recently, I’m scaling Saltworx from ground zero, onboarding 60+ clients in a single quarter while owning product development, go-to-market, and programme management. Previously, I managed a ₹5.8Cr+ account portfolio (360+ accounts) at Shine.com, leading an 18-member regional team with Salesforce CRM and SaaS analytics to drive renewals and expansion.

I’m known for execution that improves the numbers: I drove 35% upsell revenue growth at Mobikon, increased customer engagement by 40% at Zamit/Mash Virtual, and improved retention by 20% while cutting response time by 25% at VoiceTree through CRM-driven workflow automation. I also design onboarding frameworks and QBR methodologies that prevent churn, accelerate time-to-value, and scale across teams.

Experience

Work history, roles, and key accomplishments

Current

Business Head

Current

Edge Business Solutions

Oct 2025 - Present (6 months)

Built Saltworx from ground zero with full ownership of product development, go-to-market, and programme management. Onboarded 60+ enterprise clients in the first quarter and set SOPs and revenue targets with P&L accountability.

P L Ownership Customer Onboarding Go To Market Strategy Team Leadership SOP Development Revenue Forecasting Enterprise Client Success

Regional Customer Success Manager

HT Media Ltd

Sep 2024 - Oct 2025 (1 year 1 month)

Led an 18-member Account Management team across 360+ accounts and a ₹5.8Cr+ portfolio for Shine.com. Drove renewals and expansions through Salesforce CRM and analytics, executing upsell strategies and QBRs at CXO level.

Customer Success Leadership Salesforce CRM SaaS Analytics Upsell QBRs Client Retention

Senior CS & Product Manager

Zamit India & Mash Virtual Pvt. Ltd.

May 2019 - Apr 2024 (4 years 11 months)

Managed a 28-member cross-functional team across Customer Success, HR, Marketing, and Operations, aligned to revenue goals. Increased customer engagement by 40% via onboarding and personalized training, and supported NEP 2020 adoption for 500+ institutions.

customer success strategy Onboarding Cross functional Leadership Churn Prevention QBRs Customer Engagement Digital Adoption Stakeholder Management ROI Tracking

Customer Success & Partnership Manager

Mobikon Asia Pte. Ltd.

Feb 2018 - May 2019 (1 year 3 months)

Onboarded and trained customers on a SaaS restaurant intelligence platform to drive rapid time-to-value and adoption. Increased upsell revenue by 35% through data-driven engagement and strengthened loyalty with NPS and structured feedback loops.

Customer Onboarding Product Adoption Time To Value Upsell NPS Account Growth QBRs

Account Manager – Client Success

VoiceTree Technologies Pvt. Ltd.

Apr 2016 - Sep 2017 (1 year 5 months)

Improved customer retention by 20% through proactive account management, regular touchpoints, and risk identification. Reduced average response time by 25% using CRM-driven workflows and delivered feature adoption training to boost NPS.

Client Success Retention Management Proactive Risk Identification Customer Support Operations NPS performance reporting

Business Manager

Buzzooka Infomedia Pvt. Ltd.

Aug 2015 - Mar 2016 (7 months)

Built and managed digital marketing sales pipelines and advised clients on growth campaigns. Ensured delivery of commitments by coordinating sales and execution expectations.

Sales Pipeline Management Client Consulting Digital Marketing Strategy Account Management Lead Qualification Delivery Assurance