Ojasvi Sharma
@ojasvisharma
Customer Success & Growth leader building revenue-driving CS teams for SaaS, EdTech, HRTech, and Media.
IndiaWhat I'm looking for
I’m a Customer Success & Growth leader with 10+ years building high-performance CS teams and delivering measurable revenue outcomes across SaaS, EdTech, HRTech, and Media. I bring CXO-level relationship skills and a proven ability to translate customer health into growth—often with full P&L ownership.
Most recently, I’m scaling Saltworx from ground zero, onboarding 60+ clients in a single quarter while owning product development, go-to-market, and programme management. Previously, I managed a ₹5.8Cr+ account portfolio (360+ accounts) at Shine.com, leading an 18-member regional team with Salesforce CRM and SaaS analytics to drive renewals and expansion.
I’m known for execution that improves the numbers: I drove 35% upsell revenue growth at Mobikon, increased customer engagement by 40% at Zamit/Mash Virtual, and improved retention by 20% while cutting response time by 25% at VoiceTree through CRM-driven workflow automation. I also design onboarding frameworks and QBR methodologies that prevent churn, accelerate time-to-value, and scale across teams.
Experience
Work history, roles, and key accomplishments
Business Head
Edge Business Solutions
Oct 2025 - Present (8 months)
Built Saltworx from ground zero with full ownership of product development, go-to-market, and programme management. Onboarded 60+ enterprise clients in the first quarter and set SOPs and revenue targets with P&L accountability.
Regional Customer Success Manager
HT Media Ltd
Sep 2024 - Oct 2025 (1 year 1 month)
Led an 18-member Account Management team across 360+ accounts and a ₹5.8Cr+ portfolio for Shine.com. Drove renewals and expansions through Salesforce CRM and analytics, executing upsell strategies and QBRs at CXO level.
Senior CS & Product Manager
Zamit India & Mash Virtual Pvt. Ltd.
May 2019 - Apr 2024 (4 years 11 months)
Managed a 28-member cross-functional team across Customer Success, HR, Marketing, and Operations, aligned to revenue goals. Increased customer engagement by 40% via onboarding and personalized training, and supported NEP 2020 adoption for 500+ institutions.
Customer Success & Partnership Manager
Mobikon Asia Pte. Ltd.
Feb 2018 - May 2019 (1 year 3 months)
Onboarded and trained customers on a SaaS restaurant intelligence platform to drive rapid time-to-value and adoption. Increased upsell revenue by 35% through data-driven engagement and strengthened loyalty with NPS and structured feedback loops.
Account Manager – Client Success
VoiceTree Technologies Pvt. Ltd.
Apr 2016 - Sep 2017 (1 year 5 months)
Improved customer retention by 20% through proactive account management, regular touchpoints, and risk identification. Reduced average response time by 25% using CRM-driven workflows and delivered feature adoption training to boost NPS.
Business Manager
Buzzooka Infomedia Pvt. Ltd.
Aug 2015 - Mar 2016 (7 months)
Built and managed digital marketing sales pipelines and advised clients on growth campaigns. Ensured delivery of commitments by coordinating sales and execution expectations.
Education
Degrees, certifications, and relevant coursework
Bahra University
Bachelor of Technology (B.Tech), Computer Science & Engineering
Completed a B.Tech in Computer Science & Engineering from Bahra University (Shimla Hills) in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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