Manu Agarwal

Developed regional customer success account strategies that increased VoC scores by 60% and improved NPS by 50%, closing high-value opportunities. Drove USD 1M regional P&L and led a team of 5–8 executives focused on sales and revenue growth.

Spearheaded the strategic enhancement and expansion of 5 sales initiatives for Metaverse and virtual experience solutions through external channel partnerships. Enabled clients to create advanced digital engagements using immersive technologies.

Led business growth across North and East India by managing strategic alliances with 10 BFSI partners, including Wipro, TCS, IBM, and Infosys. Collaborated with decision-makers to align value propositions to customer objectives, maximizing mutual benefit by 50%.

Drove 1x–3x sales and revenue growth across government and BFSI accounts for on-premise and cloud offerings, securing 15 deals including 11 new acquisitions worth $15M. Led account planning and upsell/cross-sell execution, increasing incremental revenue by 50% while reducing revenue leakage to 0%, and grew partner revenue via 10 channel partner agreements (25% overall sales revenue increase).

Managed key accounts to drive revenue and ensured timely collections and reconciliation. Served as regional head for Western India for capital market firms and NBFCs, leading new business and client acquisition.

Supported brand activation execution across modern trade, malls, and in-store channels, including sampling and POS activities. Helped drive campaign visibility through events and channel-specific retail marketing execution.

Developed and maintained critical projects while handling and leading teams of 6–10 people. Delivered development and maintenance work supporting ongoing client and operational needs.

Completed an MBA with a focus on Sales & Marketing at NMIMS University from 2009 to 2011.

Completed a Bachelor of Technology (B.Tech) at Bharati Vidyapeeth College of Engineering, Indraprastha University from 2001 to 2005.