Open to opportunities

Dhruv Yadav

@dhruvyadav1

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Customer success and growth leader driving enterprise revenue and high-performing teams.

India

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What I'm looking for

I seek leadership roles driving enterprise customer success and growth, where I can scale teams, increase retention, and build cross-functional GTM programs in a results-focused, collaborative environment.

I am a customer success and growth leader with over a decade of experience scaling enterprise relationships and GTM operations across leading internet and SaaS businesses in India.

I have owned and retained large enterprise portfolios, including responsibility for a $40 million annual revenue book with a 90%+ renewal rate, and I build success plans that unlock upsell and cross-sell opportunities in close partnership with Product and Sales.

I have established and scaled customer success teams—hiring and leading 30+ CSMs, institutionalizing playbooks, QBR frameworks, and health-score models—and led cross-business growth initiatives that expanded reach to 200+ cities and delivered meaningful MAU and registration growth.

I bring a results-oriented, collaborative management style informed by roles at major firms and startups, with achievements in zero-CAC hyperlocal scaling, high-volume customer acquisition, and process-driven enterprise sales and retention.

Experience

Work history, roles, and key accomplishments

Current

Vice President - Customer Success

Current

Naukri.com

Jan 2023 - Present (2 years 9 months)

Owned and retained a $40M annual revenue portfolio for Employer Branding, achieving 90%+ renewal rate and building success plans that unlocked upsell and cross-sell opportunities for Fortune 500 clients.

Customer Success Account Management Revenue Retention Upsell Team Leadership Success Playbooks QBRs Stakeholder Management

Vice President - Business & Growth

Infoedge

Jan 2022 - Jan 2023 (1 year)

Led enterprise sales and growth charter, expanding presence to 200+ cities, driving 5x MAU growth and 6x daily user registrations while delivering cost savings via partnerships of ₹30 Cr+ annually.

Enterprise Sales Growth Strategy Partnerships GTM Market Expansion MAU Growth

Director - Growth & Business Development

Tokn

Aug 2017 - Jan 2020 (2 years 5 months)

Founding team member who established a scalable hyperlocal model with zero CAC, scaled operations across 15 cities, and delivered 30K customer acquisitions and ₹25 Cr+ GMV in year one.

Growth Strategy Business Development Go To Market Hyperlocal Models Customer Acquisition GMV

Senior Manager - Strategy and Growth

Flipkart

Jul 2015 - Jun 2017 (1 year 11 months)

Led growth initiatives including Product Exchange, Buyback, and Consumer Financing (No Cost EMI), implementing a large-scale exchange policy that increased sales 30% and new-customer accessibility 45%.

Growth Strategy Policy Implementation Program Management Cross Functional Collaboration