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JeyaMani Maran

@jeyamanimaran

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Customer-success leader driving retention, product adoption, and revenue growth across enterprise accounts.

India

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What I'm looking for

I seek a senior customer-success role where I can drive retention, product adoption, and revenue growth, lead teams, and collaborate cross-functionally.

I am a product-driven, customer-oriented professional with over 7 years of experience in Customer Success, Marketing, Sales Development, and Product Management focused on outstanding customer experience and measurable business outcomes.

I have managed portfolios across industries and regions—overseeing $2M ARR, 100+ multi-location brands, and delivering strong retention and net revenue retention metrics through CXO engagement, QBRs, and cross-functional collaboration.

I lead teams, set up onboarding and product-adoption frameworks, and drive advocacy through case studies and referrals while partnering closely with product, marketing, sales, support, and tech to improve processes and scale customer success.

Experience

Work history, roles, and key accomplishments

Current

Associate Director - Customer Success

Current

ProManage

Apr 2025 - Present (6 months)

Spearheaded initiatives that increased retention, upsell/cross-sell and product adoption while managing $2M ARR and maintaining positive net revenue retention; led customer engagement with CXOs and oversaw a team of 10 direct reports.

Customer Success Account Management Revenue Growth Customer Retention Stakeholder Management QBRs Cross Functional Collaboration Team Leadership

Senior Customer Success Manager

ProManage

Apr 2022 - Apr 2025 (3 years)

First hire for customer success team who achieved 98% retention and 120%+ net revenue retention, delivered 100% upsell rates and managed $70,000 MRR across 35+ enterprise customers.

Customer Success Onboarding Account Management Upselling CXO Engagement

Customer Success Manager

BuyerForesight

Aug 2021 - Apr 2022 (8 months)

Managed 25+ customers globally and led events and attendee recruitment efforts, recruiting 200+ VP-level participants while overseeing an 8-person team to drive engagement and virtual/in-person events.

Customer Success Event Planning Account Management Virtual Events Stakeholder Engagement Team Leadership Customer Onboarding

Team Lead - Demand Generation

BuyerForesight

Mar 2020 - Aug 2021 (1 year 5 months)

Generated 150 MQLs via cold outreach with 30% conversion to SQLs and created 25 sales opportunities; recruited 150+ decision-maker attendees for international virtual conferences while managing a 4-person team.

Demand Generation Lead Generation Sales Enablement Team Management

Demand Generation Associate

BuyerForesight

Aug 2019 - Mar 2020 (7 months)

Generated 100+ meetings for US field sales VPs in six months, producing 45 sales opportunities through targeted outreach and conference coordination.

Lead Generation Outreach Event Coordination B2B Marketing CRM Prospecting Reporting

Marketing Analyst

Cloudbyz

Jul 2018 - Apr 2019 (9 months)

Executed growth-hacking and organic marketing activities including social media, email, content marketing and lead generation to increase brand engagement and pipeline.

Growth Hacking Content Marketing Email Marketing Social Media Lead Generation Market Research Analytics Content Creation

Associate Business Analyst

BDB.ai

Mar 2018 - Jul 2018 (4 months)

Built customized dashboards and contributed to thought leadership by drafting blogs and white papers to support data-driven decision making.

Business Analysis Dashboarding Data Visualization Documentation Content Writing Requirements Gathering SQL Reporting

Marketing Intern

Unmetric

Feb 2017 - May 2017 (3 months)

Worked on account-based marketing targeting US pharma and airline clients, analyzed churn patterns and created a live dashboard for customer success teams; awarded IBSAF Best SIP 2017.