Mudit Singh
@muditsingh
Senior Customer Success Manager with expertise in driving customer engagement.
IndiaWhat I'm looking for
I am a seasoned Senior Customer Success Manager with a proven track record in enhancing customer satisfaction and driving product adoption. Currently, I lead a team of Customer Success Managers at ZoomInfo, where I have successfully implemented strategic initiatives that have significantly improved customer engagement and retention rates. My experience spans across various sectors, including SaaS and HR Tech, where I have consistently delivered results by aligning customer needs with business objectives.
Throughout my career, I have demonstrated a strong ability to manage large revenue bases and drive upsell opportunities. At Wisestep, I scaled the customer-facing team and improved customer satisfaction scores through targeted coaching and engagement strategies. My leadership in designing and implementing customer success processes has led to substantial growth in daily active users and a significant reduction in churn rates. I am passionate about leveraging technology to enhance customer experiences and am committed to fostering a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
ZoomInfo Inc.
Nov 2022 - Present (2 years 9 months)
Led a team of 8 Customer Success Managers, driving alignment towards shared goals and performance excellence. Designed and implemented the triage process for India operations, owning end-to-end execution across SMB, Mid-Market, and Enterprise segments.
WISenior Manager – Sales & Business Development
Wisestep Inc.
Jun 2019 - Present (6 years 2 months)
Scaled customer-facing teams from 4 to 30 members across various functions and built the CX function from the ground up. Managed a portfolio of over 400 customers, reducing churn from 40% to 20% through proactive health monitoring and QBRs.
Senior Business Development Manager
Citta Solutions Pvt. Ltd.
Sep 2018 - Present (6 years 11 months)
Led global sales operations, managing cross-functional teams of managers and executives across geographies. Drove ERP sales across diverse verticals including CRM, TMS, RMS, Retail/Wholesale, Hospitality, WMS, and Construction Management systems.
Business Development Manager
Rajshree Cement Works Pvt. Ltd
Apr 2016 - Present (9 years 4 months)
Launched a new product and successfully established its presence in the market. Built and led a high-performing sales team from scratch, driving scalable growth.
Education
Degrees, certifications, and relevant coursework
IRIndian Institute of Management, Rohtak
PGPM, Management
2015 - 2016
Grade: 60%
Completed a Post Graduate Program in Management, focusing on advanced business administration and strategic leadership. Gained expertise in various management disciplines.
NANirma Institute of Technology, Ahmedabad
B.Tech, Instrumentation and Control Engineering
2009 - 2013
Grade: 6.71
Earned a Bachelor of Technology in Instrumentation and Control Engineering. Developed a strong foundation in engineering principles and their applications.
St. Paul’s Senior Secondary School, Banswara
Class XII, General Studies
2007 - 2008
Grade: 82.80%
Completed Class XII under the CBSE curriculum. Focused on core academic subjects to prepare for higher education.
St. Paul’s Senior Secondary School, Banswara
Class X, General Studies
2005 - 2006
Grade: 80.20%
Completed Class X under the CBSE curriculum. Built foundational knowledge across various subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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